Manager Customer Service
Resume:
JUAN M SANCHEZ
Omaha, NE *****
***********@*****.***
Job Objective: To be part of a successful and progressive Company where I
may continue to develop my skills to benefit the Company and allow myself
to growth.
Qualifications:
. Committed, enthusiastic, people-oriented leader.
. Able to pay attention to detail.
. Effective working both independently and as team member.
. Can handle Record- Keeping requirements.
. Bilingual skills English-Spanish.
. Able to multi-task.
. Can provide outstanding and award-winning Customer Service
Education:
Bachelor Degree in Business Administration, June 1999.
University Sergio Arboleda
Bogota - Colombia
Intensive English Course
University Of Houston
1999-2000
Training : S.B.C.A Certified. Service Tech, New Hire, DTV Swm, DTV
KaKu.
SATELLITE TRAINING INSTITUTE
DIRECTV HOME SERVICES
PANAMA CITY BEACH,FL
MARCH 2010- CURRENT
TECHNICIAN
. Preparing for installations by reviewing installation orders,
gathering equipment, supplies and tools and coordinating schedules
with customers.
. Planning installations by evaluating location, locating access and
laying-out equipment and wiring plan.
. Establishing satellite TV systems by installing equipment, running and
pulling cable, programming and calibrating equipment while adhering to
codes, regulations and standards.
. Verifying satellite TV systems for correct functionality and optimal
performance by testing equipment and connections and identifying and
correcting any issues.
. Maintaining accurate records through documenting installations,
services and repairs.
. Maintaining and improving service and rapport with customers through
listening to their descriptions of problems, answering questions and
resolving issues through diagnosing, troubleshooting, repairing,
replacing and/or upgrading components.
. Referring to schematics, manuals and manufacturer's instructions as
needed.
. Maintaining a safe work environment by following safe practices and
adhering to safety policies.
. Ensuring adequate supply levels by inventorying stock, placing and
verifying orders.
. Updating and improving job knowledge by participating in educational
opportunities and reading technical publications.
. Enhancing the organization's reputation through personal
accountability for accomplishing new and different requests and always
striving to add value.
. Other duties as assigned.
M.C.I
MAINSTREM COMUNICATIONS
CONNECTV- HSP
AUGUST 2007-JUNE 2009
ASF SUPERVISOR TX, NE, VT, AL
. Management and control of On-time guarantee (OTG) office of the
president (OOP) Issues, average daily time to complete.
. Ensure that employees are receiving the appropriate training require
to be successful in their roles.
. Responsible for Hotels - receivers inventory and cycle count every
week to the Area Manager
. Perform quality inspections on a consistent basis and within the
guidelines as directed by Area Manager. Train; and/up train employees
on the standards of installation and service. Bring jobs up
specifications if needed.
. Support HSP with travel AFS team.
DIRECTV
LEAD TECH SUPPORT
MARCH 2005-AUGUST 2007
. Responsible for handling in-bound calls from customers
. Research and resolve customer concerns and problems for the purpose of
retaining and maintaining positive relationships with all customers.
. Through various retention offers and programming choices makes
financial decisions to protect/collect revenues and adjusts customer
accounts as needed.
. Works closely and effectively with the Customer Care Manager, Field
Supervisors, Satellite Installation Technicians and Advanced
Technologies and DirecTV
. Tracks work orders dispatched for completion.
DIRECTECH
WAREHOUSE
JUNE 2001-MARCH 2005
HOUSTON, TX
. Read work orders, shipping and receiving equipment.
. Load and unload equipment into or from vehicles and installs
strapping.
. Maintains and complies records as required.
. Monthly inventory- DOA-RMA replace
. Attach identifying tags or labels to materials or marks information on
cases, bales or other containers.
JUAN M SANCHEZ
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