Customer Service Sales

Mae Stanton

**** ***** **** **** *******, Tennessee 38119

901-***-**** abjzbc@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Medtronic, Inc

Associate Human Resources Generalist August 2002-January 2005

Memphis, TN

. Benefits - Administered company benefit plan; assist in annual

open enrollment process; answer questions from employees

relating to benefits; update benefit documents and site manuals

. Training - Conducted new employee orientation weekly;

facilitated rollout of new performance evaluation online system

for employees and management, other training as related to HR

processes

. Employment - Provided direction to management for employee

staffing, performance, personnel records, customer service

testing, job coding/review, writing/editing job descriptions,

complete employee exit process

. Compensation - Job code review and analysis, position titling

review and analysis, pay band review and analysis, implement

hourly pay scale

. Management development - Educate managers and employees on HR

policies, plans, programs, and tools to ensure knowledge

transfer, development of people and consistent delivery

. Recruiting- Utilize internal recruiting system to track talent

for Medtronic, phone screening, interview scheduling and

participation, provide guidance to selected candidates on new

hire process, new hire orientation, relocation and general on

boarding procedures

Randstad North America

Agent May 2000 -August 2002 Memphis, TN

. Responsible for interviewing, evaluating and terminating talent

for client companies

. Conduct job training and development, coaching and

guidance including specific short and long term development

plans for external talent

. Provide career counseling, planning and resume consulting

. Serve as benefits representative for internal and external

talent

. Maintain confidential personnel and employment records

State Farm Mutual Insurance Company

Claim Specialist August 1994-May 2000

Murfreesboro,TN

. Marketed company policy and philosophies to over 100 independent

agents and policyholders

. Maintained company profitability by evaluating claims and

negotiating them to amicable conclusions

. Made liability decisions by collecting data, analyzing

information, and serving as a liaison between the insured,

claimants, and attorneys

. Conducted training sessions for claim central new employees

. Prepared timely reports and manage a claim inventory with

minimum supervision

. Coordinated multiple assignments while maintaining quality

customer service

. Devised and administered presentations during staff meetings

International Paper

Account Specialist March 1993-August 1994

Memphis, TN

. Managed over 20 national sales accounts

. Analyzed data of customers purchasing trends

. Monitored sales through completion by following up with

wholesale venders, distribution sites and purchasers throughout

the country

Delta Air Lines

Sales Representative October 1989-March 1993

Memphis, TN

. Exhibited conscientious and professional sales methods to

convert calls into reservations

. Served as Marketing Coordinator for product and service

promotions

. Recognized for excellent customer service

EDUCATION

Bachelor of Science Degree

Business Administration

Christian Brothers University, May 1991 Memphis, TN

Qualifications

Experienced and detailed oriented Human Resource professional. Skilled

in Internet Recruiting, Effective Communication, New Employee Orientation,

Implementing employee relations processes, compensation and benefits and

employee training. A results-oriented team player excelling in building

and supporting professional relationships with management and employees to

successfully achieve the goals and objectives of the organization.

Computer Skills

Outlook, Internet Explorer, Peoplesoft, HRIS, PeopleClick

References

Available upon request.

Contact this candidate