Customer Service Manager
Resume:
Lynda A. Sims
Winnebago, Il **088
OBJECTIVE:
Seeking a challenging, growth orientated position where my material
management and procurement experience can be an asset.
PROFESSIONAL EXPERIENCE:
Hamilton Sundstrand Corporation, Rockford, IL 1995 -
2007
Ending Salary: 17:00 per hour
Sr. Assistant, General Administration
Responsible for requisitioning parts for company and customer/government
owned development projects for Circuits Engineering and Test Equipment.
Analyze various system reports and live data and communicate with
suppliers/buyers on a daily basis to monitor and expedite parts flow.
Responsible for inventory control of company and customer/government owned
engineering hardware, kitting of parts, audit activities, maintaining
records, training and supervision of stockroom personnel. Worked to develop
and maintain an Excel based computer parts management system.
Extensive use of Microsoft Word, Excel, Access, AIMS, CICS3, WYLRDC,
AZURE, JD Edwards, Visio 5, and Engineering Information System (EIS)
Professional Medical Staffing, Rockford, IL 1993 - 1995
Certified Nursing Assistant
I worked at Rockford Memorial Hospital and various other facilities
assisting Registered Nurses and Doctors with the care of patients. My
duties included; routine daily care, taking, charting and grafting vital
signs, recording intake and output of patients daily consumption of
nutrients, and assisting with cleansing and dressing of wounds.
Food Service Industry: 1980 - 1993
Service Manager
I worked in the restaurant industry in the US, Italy, and Germany, which
necessitated working with a diverse and demanding clientele. These jobs
involved high standards for customer service and required working in a fast
paced, stressful environment. Through these positions I gained experience
in ordering and inventory control and management of personnel.
SUMMARY:
12 years of Parts Management/Procurement experience. I am self-motivated
and ambitious. I provide excellent support to both internal and external
customers. I am responsible for high volume and high dollar transactions.
I work well within a team-oriented atmosphere and was a member a Self
Directed Work Team for several years. I have been involved with Achieving
Competitive Excellence (ACE) programs. I have an understanding of Just In
Time (JIT) and lean concepts.
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