Customer Service Representative
Resume:
Teresa Carrion
**** ******* ** ******* ** ***** ? 813-***-**** ? ? abjza7@r.postjobfree.com
EXPERIENCE
Citizens Property and Casualty, 6676 Corporate Center Parkway,
Jacksonville, FL 32216
Personal Lines Underwriter 05/08 -06/10
o Underwrite, review and process new and renewal applications.
o Evaluate, classify and rate policies.
o Process applications, endorsements, out of sequence endorsements,
cancellations, reinstatements, internal rewrites and renewal of policies.
o Review 4 point inspections, appraisals, mitigation forms and home
inspections.
o Satisfy agent and customers concerns.
o 95 to 100% on monthly quality review and 100 to 165% on Production.
Claims Referral Representative 6/08 to 06/10
o Address underwriting actions when a request is received from the Claims
Department to amend named insured on active or inactive policies.
o To ensure active policies are updated correctly and claim checks are
issued properly.
Agent Compliance and Training Specialist, Underwriter/CSR 10/07 - 6/08
Citizens Insurance Services, 8301 Cypress Plaza Drive, Jacksonville,
Florida 32256
o Underwrite all applications received from agents in the State of Florida
that wrote through Citizens.
o Assisted supervisor by conducting review of agents and agencies appointed
with CPIC to ensure compliance with all rules and applicable state laws.
o Assessed all materials and communications regarding each agent's case to
determine a fair and equitable outcome.
o Provided detailed research and summary of each case for resolution.
o Served as liaison to agents appointed by CPIC regarding issues affecting
his/her appointment, providing training and direction.
o Researched, analyzed and interpreted CPIC rules and applicable state laws
and applied unbiased resolution to review reports.
o Evaluated the need to conduct a review in lieu of assistance and
training.
o Worked with supervisor and team members to resolve agent issues, as well
as provided guidance to team members towards resolution of all agents'
issues.
Insurance Services Specialist/Bilingual CSR 06/06 - 10/07
o Quoted, reviewed and processed applications, endorsements, renewals and
cancellations.
o Handled inbound calls from customers and agents.
o Utilized multiple processing systems.
o Audited book of business transfers from Agency Services Department,
reviewed various inspection reports and other supporting documents for
compliance with departmental guidelines and conducted appropriate follow-
up.
o Assisted in claims and with bilingual customers.
Teresa Carrion Page 2
Customer Service Representative/Underwriter 10/02 - 06/06
Service First Insurance Group, 13901 Sutton Park Drive, Jacksonville, FL
32224
o Underwrote all applications.
o Produced homeowner, dwelling, fire, condo and general liability and boat
policies.
o Processed claims for English and Spanish speaking customers and agents.
o Quoted and produced policies for companies such as Zurich, Poe Financial,
Lloyds Of London, Hull & Co., First Protective, Mobile USA, Safeco,
Progressive, American Reliable, Charter Lakes Atlas Inc and Mc Neil Inc.
o Some commercial experience on endorsements and processing applications.
Customer Service Representative/Underwriter 07/01 - 10/02
State Farm Insurance, 7405 Merrill Road, Jacksonville, FL 32277
o Underwrote all applications.
o Produced homeowner, dwelling, fire, condo, general liability and boat
policies.
o Processed claims for English and Spanish speaking customers and agents.
Office Assistant/Insurance Policy Producer and Underwriter 08/97 - 05/01
St Croix Insurance, 3900 Christiansted, St Croix, USVI 00851
o Endorsements of personal and commercial accounts for Lloyds of London,
Zurich, Union America and Newman
o Underwrote and produced fire, property, homeowners, condo, general
liability and auto policies.
o Assisted in Auto and Health Department's with clerical duties.
o Word-processing of correspondence as requested.
o Answered telephones
o Filing
SKILLS
Windows 98/2000/XP/NP, office equipment, Microsoft Word, DOS, Outlook,
Excel, word-processing, Rumba95/NT, Applied Agency Management System, AFW,
Data Entry, AS400, Imageright Program, Hi Path, Agent Review Program, Audit
Database and Agency Tracking Database. Bilingual Spanish.
Licensed 440 CSR Property and Casualty
Awarded Top Producing Underwriter, 2008 and 2009
EDUCATION
American Business Institute 03/86-12/86
152 Court Street, Brooklyn, NY 11201 Data Entry Certificate
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