Customer Service Quality Assurance

Ryan K. Murphy

*** *** ***** **. ***********, GA 30218

Phone: 860-***-****

Email: **************@*****.***

Objective

To obtain a position where I can maximize my experience and skills in

management, customer service, marketing, program development, & creativity.

Qualifications

I'm a quick-learning, high-energy, hands-on professional with a strong work

ethic! Entered past two jobs with no experience and was promoted within 1

year. Experience in marketing, event coordinating, staff management &

training, restaurant operations, recreation, painting, supervision of

adolescents with behavioral problems, and adolescent sex offenders.

Major strengths include strong leadership skills, self-motivation,

communication skills, typing (50wpm), work ethic, intelligence, planning

and execution, can work well with a team or solo, creative solutions,

multitasking.

Professional Accomplishments

Recreation Director, Kidspeace National Centers of GA (2007-2010) 770-437-

7200

Supervisor Eric Banks

-Planning and execution of all weekly, monthly, & quarterly activities for

60 troubled teens.

-Nominated Employee of the Month, also nominated for "Rising Star Award"

and "Employee of the Year"

-Developed recreation options not previously offered by obtaining contacts,

and applying for programs, with prominent businesses and venues throughout

the state

-Responsible for training new staff on policies and procedures for

recreation activities

-Successful planning and carrying out of numerous activities while staying

within budget

-Painted over 15 murals on graffitied /dingy walls around the campus

-3rd place float in "Founders Day Parade"

-Member of Employee Activities Committee & Restraint Reduction Committee

-All with minimum supervision

Manager, Shanes Rib Shack (2005-2007) 678-***-****

Supervisor Wade McSwain

-Started as a cook, promoted within 6 months

-Supervised all aspects of restaurant operations including customer

satisfaction, quality assurance, staff training, food safety, health

regulations, scheduling, store orders, inventory

-Orchestration and execution of catering orders ranging from 10 to 300

people

-Participated in Hands-on Marketing for the individual restaurant, and the

company

Other Part Time Jobs Held in High School/College:

Pizza delivery, Sandwich shop, Park David Catering, Bartender,

Waiter/Server, Line Cook, Dishwasher, Camp Counselor, CT valley Hospital

Education

-Brewster Academy, Wolfeboro NH, Graduated 2000

-Central Conn State Univ, New Britain CT, 2 years (00-02)

Division I Basketball Scholarship

-University of West GA, Carrollton GA, 3 years (02-05) no degree

-Division II Basketball scholarship (ranked #2 in the nation in 2005)

-Philosophy Major

-Criminology Minor

Other Trainings/Certifications

-Lifeguard & professional CPR certified

-Semi-Fluent in Spanish

-GA Gangs Training

-Self-injurious behavior

-Trauma

-Passive aggressive

-Sexual issues

-ID of an adult perpetrator

-ROPES course facilitator certified by Project Adventure

-Life Space Crisis Intervention Trained

References Available on Request

Contact this candidate