Customer Service Manager

JOSEPH S. BOYER

**** ***** ****** ***-***-

**** (cell)

San Diego, Ca 921**-***-***-

2168(Home)

OBJECTIVE

To utilize learned skills and abilities to provide professional, efficient

quality service to both internal/external customers.

EDUCATION

Associate of Science - Lane Community College, Eugene, Oregon

PROFESSIONAL TRAINING

Lead Man Series - Certificate awarded

Working Foreman - Certificate awarded

Production Supervisor - Certificate awarded

Basic Forklift Operator - Certificate awarded- currently certified

Basic Electric Stand-up Fork Truck

EXPERIENCE

National Steel & Shipbuilding Company, San Diego, CA

Warehouseman/ Shipping and Receiving

Responsible for pulling kits,, conducting inventory (to include cycle

counts), working customer service counter and restocking material.

Additional responsibilities included, loading and unloading trucks,

inventories, inspect label and stage material for stock or customer pickup.

Troubleshoot and research packing list and invoice discrepancies.

Familiar with Federal Express and UPS material receiving and preparing

material (with documentation) for shipment. Expedite hot customer orders.

Very efficient at multi-tasking.

International Bath and Tile, San Diego, CA

Warehouse-Manager Shipping and Receiving

Responsible for product accountability, inspect, label and stage material

for stock or customer pickup. Troubleshoot and research packing list and

invoice discrepancies. Worked customer service counter. Familiar with

material commodities and retail sales. Reorganized and implemented

changes to warehouse, shipping and receiving procedures, for more efficient

internal process and customer service. Very low customer complaint level.

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Mission Valley Cabinet and Countertech, Poway, CA

Shipping and Receiving

Responsible for unloading material. Inspected, labeled, and staged stock

and customer materials. Troubleshoot packing list and invoice

discrepancies. Data entry (MAS-90 system) of received product and return

of material. Placed orders for custom/stock materials. Worked very well

as a team member.

Unique Stone Imports, San Diego, CA

Warehouseman/ Shipping and Receiving

Accountable for verifying invoices, pulling orders and working will call

counter. Primary duties consist of verifying, conducting second counts on

pulled material. Packaging, crating of palletized product for shipment and

utilizing domestic/international shipping procedures as appropriate.

Additional duties include operating a forklift to unload containers or

trucks. A quick learner of new product(s), and ensured material

delivered to customer on time.

National Steel and Shipbuilding Company

Warehouseman/Shipping and Receiving

Receive shipments, unload, inspect, stage, label, and ship internal

customer orders. Ensured product met specification, shipped in a timely

manner to meet production start dates. Established (and oversaw)

operation of satellite shipping/receiving facility.

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