Customer Service Manager

Dennis Lasby

**** ******* **

Highland, Ca *****

909-***-****/ abjz5q@r.postjobfree.com

Profile: An accomplished Retail Professional with achievements in Store

Management,

Supervision, Customer Service, Sales, P&L, inventory control,

loss prevention

And facilities.

Career Summary:

9/2007 to 8/2010

O'Reilly Auto Parts

Assistant Manager

Reference: Store Manager Dave Stouffer 951-***-****

. Store Operation opening and closing store

. Accountable for daily cash management

. Customer Service both Retail/ Commercial accounts

. Training Team members

. Inventory management

. Loss prevention

. Meeting sale goals

7/2005 to 9/2007

Auto Glass America

Reference: Owner, Bill Reilly 951-***-****

Auto Glass Technician

. Customer Service

. Outside Sales Retail/ Commercial Accounts

. Installations of Auto Glass

4/1991 to 1/2005

Safelite Auto Glass

Store Manager

. Maintain full Profit & Loss responsibility for auto glass retailer

. Accountable for daily management of cash handling, bank reconciliation

Billing, A/R collections, payroll preparation, and reporting.

. Implement corporate sales and promotion plans, develop customer sale

plans

For individual site and customer base.

. Inventory Control shipping and receiving

. Hire, train and supervise team members, conduct performance reviews,

use progressive discipline as necessary.

. Investigated and processed worker's compensation claims.

. Plan and schedule job orders, dispatch field service crews.

. Primary point of contact for customers and vendors.

. Maintain equipment and facilities.

10/1986 to 4/1991

Accent Glass Inc.

Owner/ General Manager

. Wrote and implemented business, marketing, and financial plans for

this start-up Retail glass company.

. Established account management procedures; accounting, cash

management, A/P billing, A/R collection, Payroll and bank

reconciliation.

. Developed sales and marketing plans, including advertising.

. Customer Service; Worked with customers to resolve material,

scheduling and billing issues.

Personal references

Carvel Baker 951-***-****

Tammy Langford 951-***-****

Emily Donis 909-***-****

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