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Customer Service Assistant

Location:
San Antonio, TX, 78253
Posted:
October 01, 2010

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Resume:

Gunnar T. Glasnapp

**** *** ***** ***** *** Antonio, Texas 78253 515-***-**** E Mail: abjz5p@r.postjobfree.com

Objective

To obtain an entry level position with a forward moving company that allows capitalization on current experience

and training, while leading to further personal and professional growth.

Experience

United States Air Force – Elmendorf AFB, Alaska Dental Assistant Journeyman 06 Jan 2009 – 16 Aug 2010

POC: TSgt Andrea Vera – 907-***-****, Dr. William Arnold – 864-***-****

•Daily responsibilities included overseeing orderly operation of designated dental treatment room. This included, but was not

limited to inventory and supplying materials, general maintenance of equipment, procedure preparation, sterilizing and clean up.

Proficient in preliminary patient screening, including blood pressure evaluation, ailment assessment, and operation of digital

radiology equipment. Direct patient care with designated doctor ranged over a variety of specialties. Specialties included operative,

endodontic, pediatrics, prosthodontics, oral surgery, orthodontics, and periodontics. Established patient impressions to determine

proper patient care and desired outcome. Participated in operation of Dental Instrument Processing Center. This included sanitizing

and lubrication of all biologically contaminated hand pieces, sterilization of dental kits, as well as recording and sustaining

requisition logs with an emphasis on 100% accuracy. Duties also included data entry, operating word processing equipment to

produce narrative & tabular materials, including correspondence and reports. Established, updated, monitored, and maintained

office records of various types. Operated a multi line phone system, scheduling and coordinated patients.

•Certifications: HealthStream Infection Control, Patient Pain Management, Rapid Regulatory Compliance: Clinical I & II,

Customer Service, Health Records Management. Maintained CPR training for entirety of service.

Dr. Salami’s – Oskaloosa, Iowa Cook/Expeditor 15 July 2008 – 04 Jan

2009

POC: Joe Flaherty – 641-***-****, 641-***-****

•Obligations involved providing legendary food and beverage service throughout the facilities. Within a team oriented

environment, I organized and prepared large quantities of meals specialized to order. I thrived in a fast paced, high volume

atmosphere while maintaining an organized and detail oriented shift. Responsibilities also included stock management throughout

the store and daily supply log entry. In addition to an active work environment I upheld excellent organizational skills and a

professional personality.

Edmundson Golf Course – Oskaloosa, Iowa Groundskeeper 28 April 2008 – 20 Sept 2008

POC: Mike Roozeboom – 641-***-****

•Duties included installation of all course equipment and tended to the appearance of the 6,031 yard course. Towards this effort, I

operated various electrical hand tools and equipment. Operated and maintained Jacobson and Kubota industrial lawn mowers in

order to provide guests an exceptional golfing experience. Repaired and groomed sand traps, divots and sod. Monitored and

secured flooded areas of the grounds and sustained course appearance by removing fallen branches and/or waste.

The Grand Piano Bistro – Des Moines, Iowa Host 10 Jan 2008 – 14 April 2008

POC: Sarah Middleton 515-***-****

•Responsibilities were comprised of welcoming and escorting guests to their tables, recommending specialty dishes, as well as

clearing and preparing tables. Operated a multi line phone system, scheduling and coordinating guests and prepared and

organized table arrangements in order to provide all parties extraordinary service.

Education

United States Air Force – Dental Assistant Apprentice Training Program 20 May 2009

College accredited course encompassing experience in taking dental radiographs, maintaining dental equipment, performing oral

prophylaxis procedures, and assisting dental officer in patient treatment.

Midwest Academy Diploma, Cumulative GPA: 3.2 06 Nov 2006 18 Dec 2007

Completed required courses with an emphasis on music education. Participated in the state champion football team and was captain

of student council.

Oskaloosa High School 20 Aug 2004 – 05 Nov 2006

Completed required courses with an emphasis on music education. Participated in theater, jazz band, marching band, concert band,

student council, sophomore class president, football team, tennis team, and drama technical crew.

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