Customer Service Sales

VICKIE A. LAWRENCE

*** ****** **** **********, ******* 36064

334-***-**** E-mail: ******.********@**********.***

OBJECTIVE: To secure a position with a progressive organization that

provides the opportunity for development and growth commensurate

with ability and attitudes.

EDUCATION Auburn University, Auburn Alabama

Georgia Southern

University, Statesboro, Georgia

Bachelor of Science, Communications 1997

EXPERIENCE

May 2007 - Present Marketing Manager

Centro Properties Group, Inc. Montgomery, AL

Assists to refine and execute quarterly marketing

plan. Develops and implements events to generate

traffic and sales for the Center. Research and modify

marketing plans to address the needs of retailers.

Oversees the progress of the teen board which

consists of 40 members. Develops partnerships with

community groups. Assists our advertising agency with

developing strategies to promote Center events.

Approves creative for print and radio advertising.

Assist with the effectiveness of the website.

Monitors marketing budget by using our billing system

JDE. Writes press releases. Encourages community

group and media outlets to host events at the mall

and assists with strengthening media relationships to

increase and capitalize on public relations

opportunities.

May 2004 - Mar. 2007 Administrative Assistant

Barge Waggoner Sumner & Cannon, Inc. . Montgomery, AL

Relieved two vice presidents of administrative detail. Prepared

client proposals and contracts. Maintained inventory

of project and billing files. Logged and updated

billable associate time using our billing system

(BST). Processed client payments daily. Researched,

draft and abstract reports upon request. Provided

back-up data as needed. Assembled environmental

assessments, airport master plans, proposals and

specifications. Scheduled travel arrangements for

office staff. Arranged amenities for the office staff

and visitors as needed.

Feb. 2003 - May 2004 Marketing Manager

Johnson, Daniels & Associates . Savannah, GA

Established and developed distribution networks for

the company's product lines. Initiated market

research studies and surveys to improve customer

service. Analyzed and advised toward new and better

products, packaging and delivery of products. Ordered

all marketing materials for promotions and maintained

inventory reports. Directed and evaluated ongoing

marketing strategies, which allowed for sales

departments to provide better and more saleable

products.

Oct. 2001 - Feb. 2003 Store Manager

Triton PCS Inc. d/b/a SunCom . Athens, GA

Prepared month end reports. Trained and supervised retail and outside

sales team. Generated daily sales reports. Scheduled

local newspaper and radio advertising. Conducted

sales and customer service meetings. Handled

incoming customer service and sales calls.

Maintained and balanced petty cash and local company

checking account. Made schedules for staff. Audited

inventory daily.

Dec. 1994 - Dec. 2000 Director of Sales/Interim General Manager

Price Communications Wireless, Inc. . Montgomery, AL

Supervised retail and outside sales team. Responsible for 3 wireless

stores. Managed a team of 75

Employees. Managed a budget of 1.7 million. Scheduled newspaper and

radio spots.

Responsible for daily sales projections and reporting. Conducted

sales meetings. Promoted to

Director of Sales

November 1998. Prior to 1998, I worked for Price

Communications in several

positions: Account

Executive, Store Manager and Marketing Manager.

Jun. 1991 - Jun 1994 Supervisor

Dial America Marketing. . Athens, GA

Supervised 80+ representatives during various shifts.

Trained team leaders and telemarketers. Handled

customer service calls that were too difficult for

representatives. Developed training schedules for

representatives and supervisors. Coordinated training

for new campaigns proposed by clients. Developed a

multi-functional training manual for the market.

REFERENCES Available upon request.

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