Customer Service Manager

Michelle Clary Desuse

*** * ******* **** **** #** Escondido, CA 92026

Phone: 760-***-**** E-mail: abjz39@r.postjobfree.com

WORK H ISTORY

*/**** – 7/2009

Visual Manager Reference / Forever 21 Temecula, CA

Responsible for implementation and upkeep all visual standards within the store, daily

communication with district visual and operations management, read and execute updates,

map out store layout according to update, create and test store management and associates

on visual standards and floor set information, create and manage store floor set team and

schedule to achieve floor set in a timely manner, work with store manager to create store

contests to drive sales, created store records to maintain shipping/receiving log, oversee all

store stock levels, distribute merchandise to sales floor according to standards in a timely

manner, read and train associates and management on all store memos pertaining to visual

merchandising, responsible for markdowns and returns to headquarters, general housekeeping

duties, assisted with monthly store supply orders

Worked at corporate level to execute floor set for company wide distribution

Promoted and trained store specialized visual team

Store Co-Manager - Visual

9/2006 - 3/2008

Assistant Store Manager Geppetto’s - A Child’s Fantasy San Diego, CA

Assist in overall supervision of store, data entry for stock receiving and ordering, communicate

with manager and owner general needs of the store, merchandise products, learn and teach

product knowledge to employees, customer service, cash handling, opening and closing

procedures

Buyer for custom products such as barrettes and other custom orders

Responsible for checking in, stocking, and receiving shipments

Create and maintain in store and window displays on tables, shelves, and slat wall

12/2005 - 5/2006

Visual T ri mmer Macy's West Escondido, CA

Creation of visual displays throughout stores to promote sales, decoration of walls through

painting and stenciling collages, extensive holiday trimming, interaction with management to

create displays, placement of point- of-purchase materials, daily and/weekly upkeep of store

entrance signage, some merchandising of clothing on wall displays and floor racks

Regular use of paint, paint utensils, drills, and other hardware

Assisted with merchandising in all areas of store

Originally hired as temporary holiday help

12/2001 - Present

P T - E vent Planner Jill of All T rades Consulting Escondido, CA

Create, plan, and supervise events planned for various Fashion, Entertainment, and Music

industry clients, conceptualize effective publicity campaigns, write and distribute press

releases, produce fashion shows, coordinate photo shoots for modeling agencies, record

companies, and more, contact person for media, establish relationships between clients and

media, sponsors, and vendors for various events.

Producer for Kiss The Bride Productions bridal fashion shows

Publicist and Coordinator for various musicians and designers

Linked Michael Antonio Shoes (EMS Trading, Inc.) with clients as a sponsor for fashion shows

11/2000 - 12/2001

Blitz Team Leader T MG Solutions, I nc I r ving, TX

Responsible for overseeing all daily work activities for seasonal blitz team, weekly

maintenance of assigned stores which carry Lego merchandise, schedule planning, interaction

with store management to assure key placement of merchandise, reporting of detailed store

section information and daily team progress, resets per plan-o-gram, building and upkeep of

displays, stock replenishment, off-shelf merchandising, point-of-purchase placement, sign and

banner distribution within store, weekly evaluation of blitz team members, cleaning, traveling,

reporting of daily hours worked through computer/ phone system, light customer service

Responsible for merchandising Lego product in 20 stores

Directed a team of 3 people on a daily basis

Strong interaction with store management to improve product placement and reputation

8/1998 - 11/2000

Visual Me rchandising Specialist JC Penney Carlsbad, CA

Creation of visual displays in children’s, shoes, cosmetics, and accessories departments to

promote sales gains, assisted with placement of clothing and specialty merchandise,

decoration of store for promotions and holidays, maintenance of advertisement circulars in

store, interaction with management to create displays, placement of point- of-purchase

materials, hanging of banners from store ceiling and roof, general merchandising of clothing on

wall displays and floor rack

Regular use of ladder, hammers, ceiling hangers, and other display materials

Merchandised clothing and accessories slat wall, channeling, and floor fixtures

2000 regional baby sale visual display contest winner

E D UCAT IO N

5/1997

Associate’s Degree, Fashion Me rchandising

Fashion Careers of California San Diego, CA

3.2 Accumulative G.P.A.

SK I L LS

Skill Name S kill Level Years of Use

Customer Service Expert 16 years

Merchandising Expert 16 years

Visual Display Expert 12 years

CO MP U TER SK I L LS

Skill Name S kill Level Years of Use

Windows 95-XP Intermediate 14 years

Internet Intermediate 14 years

Microsoft Works Intermediate 14 years

I am very computer literate and able to learn computer programs w ith ease.

REFERENCES

available upon request

Contact this candidate