Customer Service Sales

Caroline Chighizola

**** ******* ** #***. ****** City, NV 89706 (775)

***-****

***********@*******.***

Objective: A clerical position utilizing my skills in communication,

sales, and customer service.

Experience: Harley-Davidson Financial Services Carson

City, NV

Customer Support Associate March

2008 - July 2010

. Answered phones, reviewed customer accounts, and rerouted

calls to appropriate department when needed.

. Handled and noted vehicle titles received and released them

to correct party upon loan payoff.

. Researched accounts that were delinquent with vehicle

titling by communicating with customers, Department of

Motor Vehicles, and Harley-Davidson dealerships.

. Input personal information from credit applications

received from applicants applying for vehicle loans into

computer system.

Sierra Scoop LLC Minden, NV

Office Manager January 2005- June 2007

. Answered phones, directed calls to appropriate department,

and made follow-up calls to ensure customer satisfaction.

. Cold-called businesses and individuals for potential

classified advertisements.

. Wrote, designed, and produced all classified

advertisements.

. Billed classified accounts on a monthly basis, received

customer payments, processed credit card payments, and

posted payments to QuickBooks.

. Quoted prices and credit terms and prepared sales contracts

for orders obtained.

. Typed classified advertisements and proofread

advertisements prior to printing.

. Filed customer records and faxed copies for customer

approval.

Skills:

. QuickBooks, Windows XP, Microsoft Word, WordPerfect, Excel,

and the internet.

. Nevada Notary Public

Education: Western Nevada College Carson City,

NV

General Studies Degree in Progress

References: Available upon request.

Contact this candidate