Customer Service Manager

Matthew Heath

**** ******** ** *******, **, ***** 616-***-**** *********@*****.***

Objective:

Seeking a full-time opportunity providing hands on experience in international business.

Summary of Qualifications:

• Demonstrated proficiency with Microsoft Office Suite.

• Experienced training facilitator.

• Extensive customer service background.

Education:

Bachelors of Business Administration/ International Business Expected

December 2011

Davenport University, Grand Rapids, MI

Senior Status 3.33 GPA

Associate in Business-Business Administration

December 2006

Grand Rapids Community College, Grand Rapids, MI

Relevant Coursework:

• Experience with one year of accounting/finance from Grand Rapids Community College.

• Extensive background in business coursework.

Experience:

Team Member

Gentex Corporation, Zeeland, MI May 2007-Present

• Currently I work in the Microelectronics Department, making cameras that control car headlights for

the driver.

• Ensure quality exceeds company specifications.

• Training new employees in various areas within the department.

• Versatile member who is very knowledgeable in the many positions held, including die placement,

testing, and molding.

• Takes on new responsibilities as they arise, such as learning die testing.

Assistant Manager / Trainer

Culvers LLC. Jenison, MI August 2004-May 2007

• Assist managers with front-end responsibilities, including minor cash handling, and training.

• Provide superior customer service.

• Ensure day-to-day tasks have been met before close.

Matthew Heath

1927 Crabtree Ln Jenison, Mi, 49428 616-***-**** *********@*****.***

References:

Robert Rogers

Gentex teammate.

PH: 316-***-****

Stephanie Nichols

Gentex teammate.

PH: 616-***-****

Tyler Whitcomb

Gentex teammate.

PH: 616-***-****

*************@*******.***

Contact this candidate