Engineer Manager

JULIE NIENABER

**** **** **. *

Sartell, MN *****

320-***-****

******@****.***

Objective: Position as Helpdesk, Level 2

Summary of Qualifications:

. Work effectively with a wide variety of people.

. Great team player

. Very organized and detailed person.

. Ability to prioritize, delegate and motivate.

. Great problem solving skills.

. Skilled in handling the public with professionalism and sensitivity.

. Enthusiastic, committed, resourceful; can be counted on to get the job

done.

Relevant Experience:

. Ensured high level of customer satisfaction through direct and phone

contact with customers.

. Experience with software installation and troubleshooting.

. Experience leading a team for custom development.

. Mentor and training experience.

. English primary language.

. Knowledge of the purchase control system and student records - Uniface

ISRS

. Keyboarding skills/data entry.

. Experience in ASP.net, html, Xml, C++, C#, SQL and Visual Basic.

. Experience working with private information.

. Effective in budgeting and bookkeeping.

. Proficient in math.

. Ability to write technical documentation.

. Ability to operate office equipment phone, fax, copier, and 10-key.

. Proficient in Access Database Management, Excel, Word, Outlook, Jet

form 5.2 and Adobe Acrobat and Microsoft Publisher.

. Operating systems including MS-DOS, Windows Vista/XP.

Professional Experience:

Office Manager St Cloud State University

St Cloud, Minnesota

Library Tech St Cloud State University

St Cloud, Minnesota

Document Engineer Wolters Kluwer Financial Services

St Cloud, Minnesota

Education:

Bachelor of Science Degree: Business Computer Information Systems (BCIS)

St Cloud State University, St Cloud, MN

College of Business accredited by the American Assembly of Collegiate

School of Business

Achievements:

Productivity awards, as well as great team work awards on successfully

completed projects.

Contact this candidate