Customer Service High School
Resume:
HEIDI L OKERBLOOM
Toledo, Ohio 43614
abjz0p@r.postjobfree.com
Customer Service / Travel Counselor
Dedicated Professional with more than 14 years of experience assisting
corporate accounts, top executives, groups and individual clients with
domestic and international air, rail and ground arrangements. Recognized
for hard work ethic and ability to work independently or as part of a team.
Demonstrate strong commitment to company's success through dedication and
pride in work performance.
Flexible Adaptable
Meet / Exceed deadlines Work well under pressure.
Excellent communication skills Check for Accuracy
Attention to Detail Dedicated
Build Trust Knowledge of Word & Excel
Consistently going above and beyond client expectations
PROFESSIONAL EXPERIENCE
AMERICAN EXPRESS TRAVEL, Perrysburg, Ohio 1994-2009
1 Travel Counselor
Successfully handled incoming customer calls by listening attentively to
identify and resolve customer complaints/issues quickly and efficiently,
providing excellent service and satisfaction.
Arranged complex travel itineraries demonstrating knowledge of domestic and
international travel.
Provided quality and timely service with accurate completion of travel
arrangements.
Personally made every effort to ensure client preferences were met.
Researched and reconciled discrepancies on client credit card statements.
Produced highest quality work at an efficient pace without compromising
quality.
Maintained flexibility and patience under pressure with the ability to meet
challenges in an ever changing environment.
Maintained the confidentiality of sensitive information under all
circumstances.
TOWN AND COUNTRY TRAVEL 1990-1994
Travel Counselor
Provided air and rail transportation, hotel bookings and car rental
assistance.
Counseled clients on efficient routes and lowest available fares, ensuring
optimum customer service, and acting on special customer requests.
EDUCATION/TRAINING
Completed employer sponsored training in both Word and Excel.
Conlin-Hallissey Travel School, Certificate, Ann Arbor, MI
Monroe High School, Monroe MI
OTHER EXPERIENCE
Volunteer for local homeless shelter on an as needed basis.
Volunteer at Beverly Elementary School
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