Customer Service Administrative Assistant

SONYA E. BLAIR

**** * **** ******* *******, MO **133 816-***-**** Home 816-***-**** Cell

SUMMARY OF QUALIFICATIONS

Highly organized and detail-focused individual with an

exceptional record of accomplishment of providing excellent

customer service skills over the phone or with in direct

contact. Experienced in handling invoicing reports as well as dead line

oriented

environment.

*Skilled in all aspects of recording transactions, posting

debits and credits, reconciling accounts,

and ensuring accuracy and completeness of data.

*Expertise in developing and delivering monthly,

quarterly, and annual financial statements for management within tight

deadlines.

*Proficiency in managing accounts payable and accounts

receivable, generating invoices and monthly statements for clients.

*Proven ability to identify and implement improvements to

streamline processes and increase efficiency and productivity.

*Excellent computer skills; proficient with Microsoft

Word, Microsoft Excel, PowerPoint, 40 WPM, Data Entry and

able to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

Quarterly Reports, Month End Reporting, Accounts Payable/Receivable,

Process Improvement Reconciliation Scanning

EDUCATION

Pursing Associate's degree in Business Adminstrative, Penn Valley Community

College

PROFESSIONAL EXPERIENCE

K Force Temporary Services - Overland Park, Kansas 01/2009 - Present

Escreen Diagnostics Medical

Data Entry Rep

Entry into database all DOT and Non-DOT's into system for future employment

as well as on the job injuries.

File client paperwork after scanning into database.

Harvester's Food Network

Receptionist/Volunteer Service Coordinator

Greet all incoming visitors as well as employees, answer all incoming calls

to be transferred to the respectful person(s), schedule community service

workers and volunteers, dispatch employee(s) on radio, and complete all

administrative assistant duties.

Public Relations/Order Processor

Worked for Yellow-Roadway Inc by setting up ACH/EFT payments, upload

macro applications, processed credit card payments, scanning, faxing,

copying, and

performed general office miscellaneous duties.

Intestate Bakery

Worked with HR in completing employee files that required all updated

paperwork to be completely signed in all signature locations. Made copies

and filed away into organized A-Z fling cabinets.

Greater Heights LLC - Kansas City, MO 12/2009 - Present

Youth Mentor

Assisted the youth with daily goals to be met, monitor on outing, make sure

they stay on daily chores, and assist them with finding employment.

Martin, Leigh, Law, & Fritzlen Law Office - Kansas City, MO 08/2009 -

12/2009

Clerical Filing Clerk

Organizing files in A-Z cabinets, scan all documents into

file site, file miscellaneous paperwork into client files, deliver and

pick files for attorneys, and assist as back for Receptionist.

Global Industries, Inc. - Shawnee, Kansas 07/2006 - 12/2008

Administrative Assistant

Processed purchase orders; correspond by way of e-mails on

orders, scan order into files for warehouse deliveries, resolve

troubleshooting issues with incorrect

ordering, manage in/outbound calls for varies employees

within our department, answer questions on product to

sell/sold, track outstanding orders that

wasn't processed and remained on hold, fax, copy, file, dispatch truck

line, miscellaneous

and etc.

Key Contributions:

*Process customer orders for timely delivery on Global

products, correspond to all e-mail questions

and track ETA delivery from Global to end user.

*Assist territory representative by ordering demo product

to be viewed by new companies purchasing Global product.

Teague Electric Construction Co. - Lenexa, Kansas 10/2002 - 07/2006

Billing Clerk

Posted debits, credits, invoicing, and record all transactions. Prepare

management reports by using Microsoft excel

detailing the companies financial status. Create invoices and track

overdue accounts as well as research and resolve billing disputes.

Key Contributions:

*Supported Office Administration department, covered

reception switchboards daily and cross-trained to handle

over load work in other departments, dispatched out daily

work for guys in field and emergency dispatch notifications.

*Prepared and delivered to management, under extremely quick

turn around timelines, accurate monthly, quarterly, and annual

statements.

Golden Sky's Pegasus Satellite - Kansas City, Missouri 01/1999 -

10/2002

Customer Service Representative

Answered inbound customer calls regarding billing and

account inquires. Assisted customer with programming and

troubleshooting concerns, as well as processed delinquent account

payments via-telephone.

Setup new satellite service accounts via-telephone.

Handled escalated supervisor phone calls

from team members. Processed credit disputes in given time frame.

Key Contributions:

*Assisted in new hire training and development, team

motivator and provided assistance with floor monitoring for new hires.

*Excelled within a fast-paced environment,

continually taking on increased levels of responsibility

Contact this candidate