Customer Service Management

Wesley Lynch

**** ***** ****** **** *****

Jacksonville, FL 32257

Home: 904-***-**** Cell: 904-***-**** Email:

************@*******.***

Background Summary

Over 10 years of progressive experience managing inventory and cost control

for an automotive parts production engineering company. Excellent

communication and interpersonal skills; collaborated with customer teams to

identify and remedy quality concerns. Well versed in all aspects of

materials control including purchasing, customer service, inventory

management, scheduling and safety. A strong Supervisor that trained and

motivated teams to peak performance.

Professional Experience

Sr. Buyer/Sr. Planner/Inventory Control Manager: Tomkins Group (Ideal

Division) 1981- 05/2009

Career History

. Purchased raw materials from suppliers in the US and China.

. Calculated price breakdowns, discounts, and freight charges prior

to generating and processing purchase orders; following up with

credits and invoicing discrepancies.

. Collaborated extensively with vendors, trucking companies, and

warehousing personnel to coordinate the cost effective and timely

expediting of merchandise.

. Maintained communications between corporate office, distribution

center, and all locations.

. Developed scheduling systems, formulated production plans that

optimized output against service targets.

. Involved in daily planning meetings to analyze material

availability against customer orders.

. Involved in several lean manufacturing projects including Six

Sigma.

. Contributed to active and continuous improvement savings.

. Analyzed, investigated and resolved inventory discrepancies

identified through section inputs and daily cycle count procedures.

. Responsible for distributing and maintaining inventory stock levels

at multiple warehouses and plants in the US and abroad.

. Utilized the Warehouse Management System to expedite the order

picking, customer returns and shipping activities for customer

orders.

. Accountable for the Annual Physical Inventory of all

materials/stocks in multiple warehouses.

. Reviewed and revised physical inventory procedures.

. Coordinated and assisted in conducting physical inventories.

. Demonstrated knowledge of AS400 and Excel software applications.

. Created and maintained daily, monthly, and yearly reports for upper

management.

. Supervised Plant Accounting clerks in payroll, time cards and

efficiencies.

. Accountable for maintaining the general ledger for the perpetual

inventory.

. Analyzed/reconciled profit/loss variances in the Perpetual v.

General Ledger.

.

Affiliation

APICS (American Production and Inventory Control Society)

Education

The University of the State of New York, GED - 02/1985.

Boys Foundation School, Bridgetown, Barbados.

Enrolled at Florida State College pursuing an AA degree in Operations

Management.

Completing certificates in Inventory Management, Warehouse Management, and

Regulatory Compliance

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