Engineer Technical Support

SANJAY KUMAR

Email:*********@*****.*** Cell # 330-***-****

CAREER SUMMARY

Experienced IT professional having wide range of experience in different technology platforms of System Administrator

& software development that include all levels of technical support, performing technology demonstrations, help

desk/field training.

• All hardware break/fix issues dealing with PCs, servers, and UPSs

• Provided end user technical support over the phone to walk through the troubleshooting steps

• Excellent communication skills. I have a desire to learn new Technologies

• VMware ESXi Virtual Server Management

• Remote Management of Windows 2000/2003/2008 Server.

• Setup VPN connection client site to site

• Manual removal of viruses, adware and spyware.

• Windows 7 support for deployment and general Troubleshooting

• Website management/ A records/MX record change/FTP

• Irewall/Proxy Server setup.

• Inter-Tel phone systems.

• Setup peer-to-peer and client/server networks.

EXPERIENCE:

Helpdesk Analyst: JPM CHASE, Westerville, OH April -2010 – Sep-2010

•Primary responsibilities include Technical support for retail banking hardware & software

•Tier II helpdesk outbound support for Chase branches

•Provided end user technical support over the phone to walk through the troubleshooting steps

•All hardware break/fix issues dealing with PCs, servers, and UPSs

•Communicate with Branch Manager to educate about technical problems and their solution.

•Using VNC and remote desktop to resolve issues with machines on site.

•Coordinating work between multiple departments to insure that onsite techs completed the assigned work

•Verifying correct and or correcting the static IP address assignments hosts, servers, UPS’s, MFD printers

•Verifying correct subnets and routing paths, dns cache issues, verifying correct ports on switches are being used

•Working with different escalations teams such as Cisco routing teams and 3rd party network infrastructure teams

•Assisting with printer jams and ink changes

•Providing assistance with proprietary programs for correct data entry Documenting detailed call information

troubleshooting steps, errors and solution

• Contact with vendors for bad parts dispatch

Help Desk Analyst – Tier 2 Application: JPM CHASE Sept -2009 –Oct 2009

• Remotely supported wide range of Chase Branches for their desktop, printer, software and network issues

• Worked on conversion of Washington Mutual Branches to Chase systems for their peripheral support and

troubleshooting

• Worked on Ticketing system

Independent IT Consulting Engineer / Systems Engineer Jan 2007- Feb 2010

All hardware break/fix issues dealing with PCs, servers, and UPSs

Provided end user technical support over the phone to walk through the troubleshooting steps

Windows Server 2008 administration including MS DNS and Active Directory

Apache HTTPD Server Administration (HTTPS, SSL and WebDAV

Design, deploy, troubleshoot, resolve and optimize Ethernet infrastructures

Unix Csh, Bash and Ksh shell scripting, MS Exchange Server Administration

EDUCATION:

• Bachelor of Science in Computer Science 2005-2009

TECHNICAL SKILLS:

Programming SQL, Java, J2ee XML, C#. Vb.net, Asp.net, PHP,

Networking Skill CCNA. MCP, TCP/IP, SMTP, FTP, IPv4, IPv6, firewall, .Network Security, Active Directory,

user policy

Application Visual Studio, 2005/2008, Eclipse, outlook, Microsoft office 2007, 2010. SharePoint,

HP Unix, Windows 2000/xp/vista/7, windows server,2003/2008, IBM compatibles, Red Hat

Environment

Linux, SUN Solaris 2.5/5.6 Unix and Linux

ADDITIONAL INFORMATION:

• WORKING STATUS : US PERMANENT RESIDENT ( GREEN CARD

HOLDER)

Contact this candidate