Customer Service High School

Shanell A. Hicks

**** ** **** ******

Miami, FL *3147

Home Ph: 305-***-****

Cell Ph: 786-***-****

Email: abjyxi@r.postjobfree.com

Objective

To use my skills, experience and abilities to expand and continue to grow

in a professional capacity that would be beneficial to the agency.

Skills

Microsoft Word, Excel, Data Entry, Analyze and Audit Records and Files

Mailroom Experience, Customer Service Experience, Various Clerical

Experience. Fax, Copy, Computer, and Postage Machine Experience. Typing

Speed 40 wpm

Education

08/1997-06/2000 High School Diploma, Miami Central Senior High School

Employment

Department Children and Families/Economic Self- Sufficiency Unit

Clerk Typist- 02/2009-08/2009

Job Duties:

Pick-up, sort and prepare incoming client information for image scanning.

Scan all requested information into the computer using the document image

scanner. Once all information has been scanned, send the requested

information to the department that is requesting the information. Search

the system to see if requested information was received before the client's

due date. Assist incoming clients with any questions they may have about

their case.

Perot Systems and Government Services-Contractor/Department of Homeland

Security

Mailroom Clerk- 12/2004-02/2008

Job Duties:

Scan, audit and deliver all files leaving and entering the mailroom.

Accept, Sort, Process, and deliver all incoming and outgoing mail that

comes to the mailroom throughout the day to the appropriate

department/person. Deliver and obtain signature for all priority mail.

Process outgoing mail for delivery using Post Office, UPS, DHL and FedEx

services. Apply proper postage to all outgoing mail using postage machine.

Department of Children and Families/Protective Investigations Unit

Secretary Specialist 09/2002-05/2003

Job Duties

Organized, analyzed and prepared incoming cases for assignments the

investigators. Conduct client interviews in person or over the phone

regarding their case and benefits status. Process vouchers for various

services and programs. Mail out scheduled appointments; input all data

entry information for incoming cases. Monitor messages, return incoming

calls, distribute messages, prepare appointments, letters, inquires for

postal service delivery.

Miami-Dade Community College/Office of Financial Aid

Financial Aid Assistant- 02/2001-06/2002

Job Duties

Process and assist students with their financial aid applications. Input

and update student information via the computer. Schedule student

appointment's to see the financial aid advisor. Assist students with the

corrections to their financial aid applications. Post updated comments to

student's financial aid files. Monitor and distribute incoming calls and

messages.

References Available Upon Request

Contact this candidate