Medical Assistant Customer Service

Elizabeth D. Dodson

***** *** ******* ***, #* ( HEMET, CA, 92544 ( PHONE: 951-***-**** (

abjyxd@r.postjobfree.com

MEDICAL ASSISTANT/MEDICAL INSURANCE BILLER/NURSING ASSISTANT

Objective: I hope to obtain a career challenge where experience,

education, and proven accomplishments will enable me to

contribute to the company's objectives.

Availability: Immediately, I am currently unemployed after lay offs from

my previous employer.

Expertise Highlights

User Technical Support PC/Network/Telecommunications Service

Experience in IT & Health Care Requests

Staff Trainer/Instructor Database Management

Excellent Customer Service Skills Asset/Equipment Inventory

Major Software/Systems Implementations

Installs/Minor PCs & Peripheral MEDICAL INSURANCE BILLER

Equipment Testing/Documentation

Create/Maintain Network User OSHA/JACHO/HIPAA Compliance

Logons & Passwords Professional/Education Letters of

MEDICAL ASSISTANT Recommendation

Professional Experience

Valley Health System- Hemet, California 2000 to 2008

Help Desk Analyst I

Trainer- Nursing

I provided user technical support for hospital's technology infrastructure

within Hemet Valley Medical Center, Skilled Nursing Facility, Hemet

Recovery Center, Menifee Community Hospital, and Moreno Valley Community

Hospital. Management of large-scale enterprise migration projects, systems

conversions and performance tuning. I monitored applications/systems for

all hospital departments and patient care areas. I helped to set long-range

technical direction and capacity plans.

ZURICH PayRoLL Solutions, Ltd.- San Bernardino, 1999-2000

California

Support Technician II

I provided user technical support for payroll, human resources, and

accounting applications. I also monitored ADP payroll networks.

Boulder Manor Assisted Living Center- Boulder, Colorado 1998-1999

Human Resourse Assistant

Payroll Clerk

I processed employee timecards for payroll processing. I was responsible

for AP/AR financial functions. I became a resource for HR/Employee

benefits and maintained residential trust funds.

Kaiser permanente- Aurora, Colorado 1997-1999

Help Desk Analyst

I procured all hardware, software, and network equipment along with vendor

management. I provided user technical support for all KP medical pavilions

and patient care clinics. I assisted with employee training.

Kaiser permanente- Boulder, Colorado 1991-1997

Lead Appointment Center Clerk

I entered and maintained all medical provider appointments systems. I

helped to coordinate new system implementations or upgrades and monitored

network applications for scheduling appointments. I managed Union

affiliated staff schedules, time cards, and evaluations. I also provided

clinical support to back office patient care for Trauma and General Surgery

areas.

Living Centers of America- Boulder, colorado 1990-1991

Certified Nurse Assistant

I provided total patient care for long-term residents of respite and

hospice services.

Education

Fontana High School- Fontana,

CA

Diploma in General Education, 1983

MSTC- San bernardino, CA

Certification for Medical Assistant, Phlebotomy & EKG Technician, 1985

FRCC- Westminster, CO

24 Credits toward AA in Psychology, 1996

MSJC- San Jacinto, CA

AA Degree in Social/Behavioral Sciences, 2003

MSJC- San Jacinto, CA

AA Degree in Humanities, 2005

AIU ONLINE Education-

ATlanTA, GA

BA Degree in Forensic Psychology, only 4 more classes needed to graduate

03/11/2011

Technology Summary

Applications: Novell Client/Netware, Novell Active Directory, Microsoft

Office, Outlook, Lotus Notes, GroupWise, ATA Time & Attendance,

CIS, Medi-Tech Lab & Radiology, Heat, Vantive, Track It

Systems: Windows, NetWare, OS/2, IBM AS/400 Mainframe

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