Customer Service Medical
Resume:
Catherine L. E. Miller
Associate of Applied Science - Business
Medical Office Specialization
*********@**-*.***
SUMMARY
. Flexible, hard-working administrative professional, skilled at verbal
and written communication, and committed to providing excellent
patient service
. Adept at front desk reception tasks, including managing high-volume
multi-line phones, scheduling appointments, and customer service
. Organized, detail-oriented, and able to prioritize in a fast-paced
environment
. Proficient with data entry, databases, file management systems,
information verification, and accurate documentation. Type 60+ wpm
. Experienced in billing, invoicing, posting payments, and collecting
payments
. Able to swiftly learn new concepts, work well under pressure, and work
without supervision
EDUCATION
Augusta Technical College, Augusta, GA
June 2009
Augusta Technical College's Business Office Technology program has
thoroughly prepared me for employment as an administrative and executive
office professional in a variety of medical and non-medical settings. My
instruction placed much emphasis on coding, billing and the use of word
processing, spreadsheet, presentation, and database applications software.
My instruction also covers accounting fundamentals, electronic
communications, Internet research, and electronic file management, as well
as effective communication skills and technology innovations for the
office. Having completed my education as a Medical Office Specialist, I am
fully qualified to begin a full-time career in any office locale.
MEDICAL OFFICE SKILLS
Medical Coding and Billing
o International classification of diseases
o Guidelines and conventions
o Coding techniques of 129 procedures for billing purposes
o Formats of the ICD-9 and CPT manuals and code books
o Health insurance billing and collections
Medical Office Procedures
o Medical law and ethics
o Patient relations/human relations
o Medical records management
o Scheduling appointments
o Pegboard accounting
o Health insurance
o Billing/collection
Medical Transcription
o Work area management
o Equipment and supplies maintenance and usage
o Processing/transcription speed and accuracy
o Spelling and punctuation
o Resource utilization
o Pronunciation and definitions
Medical Terminology
o Spelling and pronunciation
o Word analysis
o Word elements
o Semantics
Anatomy and Terminology
o Body structure and functions
o Medical terminology
COMMUNICATION SKILLS
Microsoft Word 2007 and 2003
o Work area management
o Productivity
o Word processing software
o Equipment and supplies maintenance and usage
o Formatting and producing business documents
o Language arts
o Proofreading
Microsoft Office 2007 and 2003
o Computer terminology
o Networking
o Word processing
o Spreadsheets
o Databases
MATH SKILLS
Office Accounting
o Accounting equation
o Debits and credits
o Journalizing, posting, and proving ledger
o Accounts receivable
o Accounts payable
o Payroll
College Algebra
o Algebraic concepts and operations
o Linear and quadratic equations and functions
o Simultaneous equations
o Inequalities
o Exponents and powers
o Graphing techniques
o Analytic geometry
Business Math
o Basic mathematical skills in business-related problem solving
o Mathematical information for documents
o Graphs
Principles of Economics
o Basic economic principles
o Economic forces and indicators
o Capital and labor
o Price, competition, and monopoly
o Money and banking
o Government expenditures, federal and local
o Fluctuations in production, employment, and income
ACHIEVEMENTS
Customer Service Manager
. Manage service desk and cashiers
. Customer relations
. Operate cash register
Home School Administrator
. Supervise lesson planning and teaching
o Computer skills and usage
o Mathematics
o Science
o Language arts
o Social studies and history
. Maintain schedule
Inventory Manager
. Generate invoices and statements using QuickBooks
. Update administrative website
. Monitor sales and prepare orders
Candy Striper Volunteer
. Patient morale booster
. Deliver periodicals to patients
4-H Volunteer Chaperone
Amateur Radio Operator
- Technician Class License
National Technical Honor Society
- Member
Chief Draftsman
. Job cost record keeping and accounting
. Strong customer relations and problem resolution
. Daily office support
o Answer and route calls
o Pay bills
o Correspondence
o Log-in and distribute mail
o Obtain merchandise quotes
o Contact companies about bid submittals
. Proficient use of computer and office machines
. Manage inventory and filing systems
. Create and edit computerized process graphics
. Work extensively with project engineers, architects, and salesmen
. Employee training[pic]
Contact this candidate