Catherine L. E. Miller

Associate of Applied Science - Business

Medical Office Specialization

abjyvc@r.postjobfree.com

SUMMARY

. Flexible, hard-working administrative professional, skilled at verbal

and written communication, and committed to providing excellent

patient service

. Adept at front desk reception tasks, including managing high-volume

multi-line phones, scheduling appointments, and customer service

. Organized, detail-oriented, and able to prioritize in a fast-paced

environment

. Proficient with data entry, databases, file management systems,

information verification, and accurate documentation. Type 60+ wpm

. Experienced in billing, invoicing, posting payments, and collecting

payments

. Able to swiftly learn new concepts, work well under pressure, and work

without supervision

EDUCATION

Augusta Technical College, Augusta, GA

June 2009

Augusta Technical College's Business Office Technology program has

thoroughly prepared me for employment as an administrative and executive

office professional in a variety of medical and non-medical settings. My

instruction placed much emphasis on coding, billing and the use of word

processing, spreadsheet, presentation, and database applications software.

My instruction also covers accounting fundamentals, electronic

communications, Internet research, and electronic file management, as well

as effective communication skills and technology innovations for the

office. Having completed my education as a Medical Office Specialist, I am

fully qualified to begin a full-time career in any office locale.

MEDICAL OFFICE SKILLS

Medical Coding and Billing

o International classification of diseases

o Guidelines and conventions

o Coding techniques of 129 procedures for billing purposes

o Formats of the ICD-9 and CPT manuals and code books

o Health insurance billing and collections

Medical Office Procedures

o Medical law and ethics

o Patient relations/human relations

o Medical records management

o Scheduling appointments

o Pegboard accounting

o Health insurance

o Billing/collection

Medical Transcription

o Work area management

o Equipment and supplies maintenance and usage

o Processing/transcription speed and accuracy

o Spelling and punctuation

o Resource utilization

o Pronunciation and definitions

Medical Terminology

o Spelling and pronunciation

o Word analysis

o Word elements

o Semantics

Anatomy and Terminology

o Body structure and functions

o Medical terminology

COMMUNICATION SKILLS

Microsoft Word 2007 and 2003

o Work area management

o Productivity

o Word processing software

o Equipment and supplies maintenance and usage

o Formatting and producing business documents

o Language arts

o Proofreading

Microsoft Office 2007 and 2003

o Computer terminology

o Networking

o Word processing

o Spreadsheets

o Databases

MATH SKILLS

Office Accounting

o Accounting equation

o Debits and credits

o Journalizing, posting, and proving ledger

o Accounts receivable

o Accounts payable

o Payroll

College Algebra

o Algebraic concepts and operations

o Linear and quadratic equations and functions

o Simultaneous equations

o Inequalities

o Exponents and powers

o Graphing techniques

o Analytic geometry

Business Math

o Basic mathematical skills in business-related problem solving

o Mathematical information for documents

o Graphs

Principles of Economics

o Basic economic principles

o Economic forces and indicators

o Capital and labor

o Price, competition, and monopoly

o Money and banking

o Government expenditures, federal and local

o Fluctuations in production, employment, and income

ACHIEVEMENTS

Customer Service Manager

. Manage service desk and cashiers

. Customer relations

. Operate cash register

Home School Administrator

. Supervise lesson planning and teaching

o Computer skills and usage

o Mathematics

o Science

o Language arts

o Social studies and history

. Maintain schedule

Inventory Manager

. Generate invoices and statements using QuickBooks

. Update administrative website

. Monitor sales and prepare orders

Candy Striper Volunteer

. Patient morale booster

. Deliver periodicals to patients

4-H Volunteer Chaperone

Amateur Radio Operator

- Technician Class License

National Technical Honor Society

- Member

Chief Draftsman

. Job cost record keeping and accounting

. Strong customer relations and problem resolution

. Daily office support

o Answer and route calls

o Pay bills

o Correspondence

o Log-in and distribute mail

o Obtain merchandise quotes

o Contact companies about bid submittals

. Proficient use of computer and office machines

. Manage inventory and filing systems

. Create and edit computerized process graphics

. Work extensively with project engineers, architects, and salesmen

. Employee training[pic]

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