Customer Service Administrative Assistant

Denise C. Bell

abjyv3@r.postjobfree.com

**** ******** **** *** #**

757-***-**** (Cell)

757-***-**** (Home)

Virginia Beach, Virginia 23454

Special Skills:

Special Skills:

Accounting, Administrative, Call Center, Data entry on IBM, NCR, and

CRT, computers. Type 60 WPM, 10 key by Touch. QuickBooks,Knowledge

with Word Perfect 8.0, MS Word, MS Excel, HTML, Photoshop, SAP R/3

Systems Application and Product; AS/400, MAS 90, MRI, Profit Stars,

KLIK,

Western Union Payment System. Access and excellent communication

skills.

I have also worked in the banking industry - Citibank aka 1st

Nationwide Bank 1984 - 1989

Bank Teller, Vault Teller, New accounts, Construction Loan Coordinator

-Voucher control.

Bank of American's cash vault - part time - 1992-1994

Salary requirement is $12.00 per hour.

Experience:

AvalonBay Community 08/31/2009 - Present

2901 Sabre Street #100

Virginia Beach, Virginia 23454

. Answer incoming phone calls.

. Place outgoing calls and to follow up on customers inquiries.

. Reconcile accounts.

. Create general ledger account spread sheets.

. Collect rent payments via credit card or checking account.

Zappos.com 12/06 -

7/16/09

Customer Loyalty Team

Customer Service

. Answer incoming phone calls.

. Place outgoing calls and to follow up on customers inquiries.

. Use our in-house system and to place customer's Internet orders.

. Assist customers in their return orders.

. Provide above and beyond service, while assisting customers with

their shopping needs.

B & K Properties 02/07/09 - 7/13/09

Leasing Agent

. Shows and leases apartments prospective tenants:

. Interviews prospective tenants and records information to ascertain

needs and qualifications.

Handled all back office billing to reconcile accounts.

. Accompanies prospects to model apartments and discusses size and

layout of rooms, available facilities, such as swimming pool and

saunas, location of shopping centers, services available, and terms of

lease.

. Completes lease form or agreement and collects rental deposit.

. May inspect condition of premises periodically and arrange for

necessary maintenance

Albertsons Grocery Retail: 10/07 - 2/06/09 -

Part-time/laid off

Grocery Cashier

. Operates cash register to itemize and total customer's purchases in

grocery, department, or other retail store.

. Reviews price sheets to note price changes and sale items.

. Records prices and departments, subtotals taxable items, and totals

purchases on cash register.

. Collects cash, check, or charge payment from customer and makes

change for cash transactions.

. Counts money in cash drawer at beginning and end of work shift.

. May record daily transaction amounts from cash register to balance

cash drawer.

. May weigh items, bag merchandise,redeem food stamps and promotional

coupons and cash checks

. Use electronic scanner to record price.

TJK Consulting Engineers, Las Vegas, NV 89128 02/06 - 10/06

Administrative Assistant

. Outstanding Word and Excel skills to transcribe and format report-

related material from tape or handwritten notes.

. Ability to balance multiple projects and changing deadlines.

. Familiar with RFI's - (Request for Information) COR's - (Change

order request )

and ASR's - (Amended service request)

. Overtime availability with minimum notice.

Project Disbursement Group, Las Vegas, NV 89129 08/04 - 11/05

Disbursement Officer

. Review construction loan pay applications and coordinate all aspects

of processing the construction loan.

. Verify all necessary lien and supplier releases.

. Maintain an accurate log of all incoming invoices and reports for the

individual projects from the inspecting officer.

. Create a budget spreadsheet and maintain files and records of all

transactions for each project.

. Process checks for the appropriate vendors.

. Certified Public Notary of Nevada.

St Rose Hospital, (Sienna Campus) Henderson, NV 89052 10/03 to 08/04

Unit Secretary

. Prepare admission charts/records; assemble charts for new admissions

with appropriate forms and label chart and room with correct

patient/physician information

. Complete the admission documentation; assist physicians with charts

and ascertain patient hospital stay.

. Confer with the charge nurse on scheduling patient tests and

activities.

. Answer telephone and call lights, take messages and communicate

promptly to the appropriate person.

. Make hourly rounds to each patient's room to assess any unmet needs.

. Process patient discharge orders.

. Certified Public Notary of Nevada.

Ivenue.com, Las Vegas, NV 89121 02/02 to 6/03

Website Tech Support Specialist

. Answer phone calls from users, in order to resolve specific problems.

. Used automated diagnostic programs to solve problems.

. Suggest improvements and upgrades to hardware and software.

. Modified commercial programs and customized them for internal needs

by using Photoshop,and HTML

. Help clients create the pages, layout, and graphics for websites by

using the integrated software that create the HTML pages automatically

and help clients point their domain name to DNS servers.

Alflex Corporation, Long Beach, Ca 90802 Part - time 10/01 to

1/02

Accounts Receivable Specialist:

. Received cash items and third party payments. Post and reconciled

payments to ledgers.

. Reviewed refunds, adjustments, and claim denials. Reconciled,

correct, and applied adjustments.

. Balances daily batches and reports and distributed reports.

. Performed a variety of general clerical duties, including telephone,

mail distribution, and other routines.

. Performed miscellaneous job-related duties as assigned.

Computer Vehicle Registration. La Palma, Ca. 90623 4/98

7/98 (Temp) 7/98 to 9/01

Computer Technical Analysis:

. Direct customers on how to maneuver through each field in there

software to complete transaction.

. Support seven diverse software products. Fix communication problems

in software/hardware by rebuilding databases. Perform diagnostic on

intrigue computer components to verify system integrity.

. Annex new users in database in order for user to establish

communication with the Department of Motor Vehicle.

. Communicate with various companies to establish communication port

and user group setting.

. Setup contracts and invoice new customer on initial system startups.

. Assist customer in installing new software. View customer's daily log

in order to correct errors.

. Transfer database information through modem configuration to check

corrupt data.

Education: Western Michigan University, Kalamazoo, Mi. 1981-83

Kalamazoo Valley Community College, Portage, MI 1983-84

Ashworth College online 2010-Present

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