Human Resources Customer Service

Shaina Day **** Charolais Drive Lakeland, Fl *****

863-***-**** Home

863-***-**** Cell Phone

**********@*****.***

~Objective~

Accomplished Human Resources Specialist with 10 years experience, seeking

to leverage extensive background in personnel management, recruitment, and

employee relations in a human resources position. Extremely motivated for

career change and eager to contribute to a company's HR division.

~Skills Summary~

Microsoft Office Workers Comp Kronos People Soft - Orbit

Recruiting Training Payroll FMLA ADA

EEO AA

Employment History

3/31/08 - Current HR Processor FedEx National

10/2006 - 12/2007 Human Resources Specialist EDS

Lakeland, Fl

01/2003 - 10/2006 Corrections Analyst National Employee Service Center

PricewaterhouseCoopers Tampa, Fl

03/2001 - 01/2003 Transaction Processing Center Processor

PricewaterhouseCoopers

03/1998 - 03/2001 Human Resources Assistant Discount Auto Parts Inc.

Lakeland, Fl

HUMAN RESOURCES PROCESSOR

. Responsible for entering, maintaining, and updating data ie.

transfers, promotions, salary changes, & changes in reporting

structure.

. Leave of Absence coordinator - Personal Health FMLA & Safety Leaves

. Field HR and employee contact at Corporate for Western Division

. Unemployment claims and Worker's Comp claims

. Lead on eVerify process

. Assist with background investigations

. Help implement new procedures for the HR department

. Assist all designated locations with HR issues, terminations, new

hires, employee relations

. Assist with counseling sessions

. File and data integrity Coordinate resources to ensure efficient

delivery of HR products & services to all levels of employees

. Ensure adherence to internal and external laws and regulations

HUMAN RESOURCES SPECIALIST

. Assists in the development, implementation and administration of HR

policies, procedures and their dissemination through various employee

communications.

. Provide Human Resources support between corporate and warehouse

. Communicate new HR processes and plans to facility - new PTO system

. Help office and warehouse employees with HR issues

Work with Local HR Director on job analyzing and local pay grades

. Job Fairs -80+ Interview schedules Applicant Paperwork

. Employee changes - Changes to status shift and personal information

. Payroll - process employee's time punches through Kronos.

. Track employee time and attendance issues

. General knowledge of relevant HR laws (etc.)

. Help plan and carry out all onsite events - Birthday & Ann Holidays

special events

. Create monthly calendar -training, celebrations, and up coming events

CORRECTIONS ANALYST

. Maintain and accurately correct all issues throughout the HRIS system

. Assist varies departments to resolve system issues

. Run department queries along with researching errors found from

queries

. Developed several sections of group processing manual

. System testing for department for new development in Orbit

. One of only two to have Partner level access

. Member of On-Site Social Committee - 2 Locations 1200+ employee events

HUMAN RESOURCES - Transaction Processing Center

. Point of Contact position - team lead under supervisors for 20 team

members

. Maintain monthly calendars for department

. System testing for department for new development in Orbit

Created scenarios and then tested them in Orbit

. One of only two processors in department to have Partner level access

. Cross-trained with varies other groups to maintain processes

HUMAN RESOURCES ASSISTANT

. Processing all New hires for company background & new hire paperwork

. Maintaining active and non-active personnel files

. Monitoring and maintaining budgets for classified employment

advertising for new hires in six states

. AS400 (Financial) system maintenance on all team members evaluations

. Processing team member incentive programs

. Service Awards - New Babies Team Member of the Month - Store of the

Month

. Assist in planning Yearly Manager Rally 1000+ team members

. Strong communication with team members at corporate, warehouse, and

store level

Operated and trained receptionist on a six-line switchboard

~ Education ~

AA Business Degree Hillsborough Community College Plant City

Focusing on your Customer Service Opportunities Training Course

Personnel / HR Assistant Seminar Certification

PHR Course

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