Kevin Trucks

*** * **** **., ********, MI *****

231-***-****

abjyul@r.postjobfree.com

SKILLS SUMMARY

I have more than 5 years of experience in supporting software and hardware. During this time I worked

with customers, partners and end users to resolve issues and provide them with suitable solutions. I have

worked on creating the documentation with the software and services I have supported. I also enjoy

working on marketing projects to come up with unique and alternative ways to demonstrate products.

EXPERIENCE

10/08 09/10

NetMed Transcription Services, LLC. / Network Reporting

Support Technician / Technical Analyst

Supported transcriptionists at remote locations. Support included setup of

•

transcription software and troubleshooting of typists’ computers.

Supported hardware and software for users in the corporate office to manage and

•

maintain the transcription lifecycle.

Provided setup and support for end users and care providers at remote locations.

•

Managed the back end of the transcription software and hardware.

•

Setup and managed the CRM software for use in the corporate office.

•

Provided remote and in house training for typists and end users.

•

Assisted marketing with the creation of demo videos and publications.

•

Managed the phone system, cell phone accounts, and Internet bandwidth at the

•

corporate office.

10/06 10/08

Created documentation for typists, end users, and support staff.

•

Compass Technologies

Support Technician / Marketing & Design

Supported partners and customers running Dynamics GP Software for all Compass software

•

modules.

Set up and installed Compass Products and any additional third party hardware and software.

•

Documented customer support cases, bugs, and enhancement requests from customers and

•

partners.

Tested products for bugs and performance.

•

Created installation instructions and provided training for modified and new products.

•

Designed marketing materials and videos for trade shows and partner conferences.

•

Created ads for publication.

•

2/05 10/06

Dragon Payment Systems

System Administrator / Marketing Representative

Responsible for maintaining and upgrading computer and network resources throughout the

•

company.

Installed and supported payment processing software and hardware.

•

Created installation instructions and provided training for users.

•

Ran demonstrations of hardware and software products for potential customers.

•

Created marketing materials and videos for use in demos and sales.

•

SYSTEMS PROFICIENCY

Hardware

Terminals: Trans330, Omni, 4Access

Scanners: Magtek MICRImage, Magtek Magstripe, Symbol

Printers: Transact, HP, Epson TM, Zebra Printers and Barcode products

Other: Foot Pedals, ELP Touchscreen Monitors, APG Cash Drawers, Cherry Keyboards, Epson Pole

Displays

S oftware

Microsoft: Windows 7, Vista, XP, Server 2008/2003, Terminal Server, Dynamics GP, CRM, SQL,

Office, Expressions, Frontpage

Adobe: Flash CS5, Photoshop CS5, Illustrator CS5, InDesign CS5, Acrobat 9, Adobe Audition CS3.

Other: Citrix, Protobase, PCcharge Payment Server, Cherry Programming Tools, WebChartMD,

SageCRM, Camtasia, Serious Magic, Netscan, Bankcars, NTRsupport, GoToAssist. MacAfee Total

Protection, Symantec Production Suite

EDUCATION

2003

B.S. in Computer Information Systems

Aquinas College, Grand Rapids

Contact this candidate