Software Marketing
Resume:
Kevin Trucks
*** * **** **., ********, MI *****
********@*****.***
SKILLS SUMMARY
I have more than 5 years of experience in supporting software and hardware. During this time I worked
with customers, partners and end users to resolve issues and provide them with suitable solutions. I have
worked on creating the documentation with the software and services I have supported. I also enjoy
working on marketing projects to come up with unique and alternative ways to demonstrate products.
EXPERIENCE
10/08 09/10
NetMed Transcription Services, LLC. / Network Reporting
Support Technician / Technical Analyst
Supported transcriptionists at remote locations. Support included setup of
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transcription software and troubleshooting of typists’ computers.
Supported hardware and software for users in the corporate office to manage and
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maintain the transcription lifecycle.
Provided setup and support for end users and care providers at remote locations.
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Managed the back end of the transcription software and hardware.
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Setup and managed the CRM software for use in the corporate office.
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Provided remote and in house training for typists and end users.
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Assisted marketing with the creation of demo videos and publications.
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Managed the phone system, cell phone accounts, and Internet bandwidth at the
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corporate office.
10/06 10/08
Created documentation for typists, end users, and support staff.
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Compass Technologies
Support Technician / Marketing & Design
Supported partners and customers running Dynamics GP Software for all Compass software
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modules.
Set up and installed Compass Products and any additional third party hardware and software.
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Documented customer support cases, bugs, and enhancement requests from customers and
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partners.
Tested products for bugs and performance.
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Created installation instructions and provided training for modified and new products.
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Designed marketing materials and videos for trade shows and partner conferences.
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Created ads for publication.
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2/05 10/06
Dragon Payment Systems
System Administrator / Marketing Representative
Responsible for maintaining and upgrading computer and network resources throughout the
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company.
Installed and supported payment processing software and hardware.
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Created installation instructions and provided training for users.
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Ran demonstrations of hardware and software products for potential customers.
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Created marketing materials and videos for use in demos and sales.
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SYSTEMS PROFICIENCY
Hardware
Terminals: Trans330, Omni, 4Access
Scanners: Magtek MICRImage, Magtek Magstripe, Symbol
Printers: Transact, HP, Epson TM, Zebra Printers and Barcode products
Other: Foot Pedals, ELP Touchscreen Monitors, APG Cash Drawers, Cherry Keyboards, Epson Pole
Displays
S oftware
Microsoft: Windows 7, Vista, XP, Server 2008/2003, Terminal Server, Dynamics GP, CRM, SQL,
Office, Expressions, Frontpage
Adobe: Flash CS5, Photoshop CS5, Illustrator CS5, InDesign CS5, Acrobat 9, Adobe Audition CS3.
Other: Citrix, Protobase, PCcharge Payment Server, Cherry Programming Tools, WebChartMD,
SageCRM, Camtasia, Serious Magic, Netscan, Bankcars, NTRsupport, GoToAssist. MacAfee Total
Protection, Symantec Production Suite
EDUCATION
2003
B.S. in Computer Information Systems
Aquinas College, Grand Rapids
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