Customer Service Manager
Resume:
Tara R Hurley
**** ******* ****, ** *****, In 46835
abjyud@r.postjobfree.com
Management Professional
Results-driven professional with a progressive career in retail management and the
food service industries. Highly skilled in customer service and staff development. Visionary leader with
an understanding of priorities in order to reach business needs and goals. Operated two studio with sales
over $600,000.
• •
P&L/ Budgeting Daily Operations
• •
Staff Training & Development Cash Handling
• •
New Business Growth Guest Relations
• •
Project Management Business to Business Sales
Professional Experience
Lifetouch Portrait Studio, Ft Wayne, In
2009 to Present
Studio Manager
Achievements:
• Increased both sales and customer service by over 20%
• Implemented a new selling process
• Hired and trained a new staff
Responsibilities:
• Maintain P&L including monthly labor and studio goals
• Oversee daily operations
• Follow procedures to ensure quality guest experience
• Establish team and individual goals
Tara Hurley
Page 2
Tara Hurley
Page 3
The Picture People, Ft Wayne, In
2007 to 2009
Studio Manager
Achievements:
• Promoted to Studio Manager within first six months
• Implemented mobile photography requiring marketing and
outside sales to school, churches, and small businesses.
• Met or exceeded sales goals first six months as studio manager
Responsibilities:
• Staff training and development of 30 associates
• Properly maintained all photography and lab equipment
• Follow company procedures to ensure studio growth
• Outside sales
Biaggi’s Ristorante, Ft Wayne, In
2004 to 2007
Server/Bartender
Achievements:
• Promoted to Bartender
• Achieved a nearly perfect score on customer audit
• Chosen by senior management to train new staff
Responsibilities:
• Guest Relations
• Reported to Managing Partner with daily paperwork and all
restaurant cash handlings
• Provided leadership in the development of new bartenders and
severs
Tara Hurley
Page 4
Tara Hurley
Page 5
Education/Professional
Picture People University, Plano, TX
Certified in Business Management & Photography
2008
Indiana Purdue University, Ft Wayne, In
General Studies
1992-1994
References Available Upon Request
Contact this candidate