Quality Manager
Resume:
Donna K. White, RN
Zanesville, Ohio 43701
abjyu7@r.postjobfree.com
740-***-**** home, 740-***-**** cell
OBJECTIVE:
A position in which I can use my RN quality improvement, skills in a progressive,
innovative environment.
WORK HISTORY:
9/24/2010 – present:
Maxim Healthcare, Inc. Newark, Ohio 671 South 30th Street, Heath, OH 43056-
1244
• Skilled Nursing Visits in home and for various medical facilities
2010 – 2010 HEDIS Reviewer for Medical Review Group (MRG, P.O. Box 837, Brighton, MI
48116, 810-***-****).
• Travel to medical facilities and conduct Hedis medical record review services for
various insurers
• Upload scanned medical data daily
• Communicate effectively and professionally with care provider offices, clinics,
hospitals, other clinical facilities
• Ensure HIPAA and associated patient confidentiality requirements are met
2007 – 2009 Quality and Risk Manger for Muskingum Valley Health Centers (FQHC),
Zanesville, Ohio 43701, including the following Responsibilities and
Accomplishments: 2007 – 2009 Quality and Risk Manger for Muskingum
Valley Health Centers (FQHC) including the following Responsibilities and
Accomplishments:
• Staff Education including New Hire RN/LPN competencies, development of annual
competencies for non-licensed personnel to ensure Federal Tort Claims Act
protection, PowerPoint development and presentation of OSHA, Blood borne
Pathogens, laboratory, and other educational modules to the staff
• Tracking of Quality Performance Measures for a multi-site federally qualified
healthcare center with Adult, Pediatric, Mental, Dental, GYN and OB service lines.
• Collection, analysis, tracking and trending of Uniform Data System (UDS)
quality measures and reporting to the MVHC Board of Directors
• Clinician Access Facilitator and trainer for MVHC staff
• Creation of Cost Analysis decision making tools for clinical purchases
• Development of over 50 policies for the health center
• Submission of federal grant applications including the annual Health Services
Resources Administration grants providing FQHC funding for the under and
uninsured
• Directed the Risk Management Program of the health centers
• Creation of a Risk and Quality quarterly newsletter including Quality
Improvement measures tracked, trended and with action initiatives and
reported to the MVHC Board of Directors Quarterly
2005 – 2007 Research Nurse Project Director for the Ohio State University College of Public
Health and the James Cancer Center including the following responsibilities:
• Supervised a team collecting data related to smoking cessation in a Public Health
clinical setting
• Developed weekly team meeting agendas and trained members in various aspects of
the research project
• Bio-marker lung cancer research nurse on associated project with the Dr. Greg
Otterson at the James Cancer Center
2001 - 2005 Case Manager for the Bureau for Children with Medical Handicaps (BCMH)
Zanesville-Muskingum County Health Department
• Assessment and case management of ill and medically handicapped children
• Budget/billing processes
• Facilitator of joint services screening days for Amish children
• Public speaking related to BCMH and concerning the Health Department =s
initiative in the local Amish Community
1997 - 2001 RN Supervisor and Unit Manager - Genesis Health and Rehabilitation Center
McConnelsville, Ohio
• Supervision of the hiring, training, education and scheduling of over 60 staff on two
units of the center
• Member of management team responsible for implementation of state and federal
policies affecting long-term care facilities
• Daily communication between physicians and patients to facilitate quality
improvement and patient satisfaction
• Facilitator of Patient Care Conferences with patient, patient’s family and members of
the care team to improve the quality of care and patient satisfaction at the center
• IV instructor and clinical evaluator for IV certification from Genesis Hospitals and
Rehabilitation Centers
1994 - 1997 Service Coordinator, Early Intervention, Morgan County, Ohio
• Denver Developmental Screening for delays/disabilities of children birth to age three
• Drafted state and private grants to increase Early Intervention funding in Morgan
County from $42,000 to over $100,000
• Home nursing assessments of children and adults in the Amish community
• Public speaking engagements at civic organizations, parent clubs and schools
• Received commendation from the Ohio Governor’s Office for work with the
underserved Amish Community
1992 - 1994 Staff nurse, Emergency Room, Marietta Memorial Hospital, Marietta, Ohio
• Triage assessment of trauma and non-emergent patient
• IV therapy and lab draws
• Developed orientation packet of Quality Assurance charting skills guidelines
• Total Quality Management Survey Team Facilitator
• Peer Trainer for Central Venous Access
EDUCATION
Ohio University, Athens, Ohio – three quarters remain to complete BSN
Ohio University, Athens – three years towards Chemical Engineering degree
Hocking College - Associate Degree in Nursing, GPA 4.0
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