Customer Service Sales

Mike A Fusco

**** ******* **, ** ****, MN ***** 612-***-****

HIGLIGTS OF QUALIFICATIONS

** ***** ** ************ *** customer service experience

Background in sales, marketing, customer service, training and coaching

Strong communication and presentation skill; self motivated, dependable,

customer oriented

Proficient in all Microsoft office, knowledge of many data base and

customer account programs

PROFESSIONAL EXPERIENCE

Customer Service

. Consistently provided the highest level of customer service to both

retail and commercial customers, working through issues and coming to

agreements through negotiation while maintaining company policies and

procedures.

. Managed all customer complaints to insure customer retention.

. Instituted customer service based programs to insure that superior

customer service was being given throughout the organization.

. Worked with customers to understand true goals and created plans to

help them achieve those goals.

Account Representative/Sales

. Maintained and enhanced existing relationships to help maximize both

the customers as well as our goals in relation to growing our

business.

. Worked with customers to insure all compliance was maintained in

relation to loan covenants and regulatory requirements.

. Built new relationships through education and customer presentations

of products and services to show value of the products and services

being marketed to specific companies and individuals.

. Successfully met and exceeded set goals on a consistent basis

throughout my career.

. Instituted sales programs and coached team members to insure that

sales goals were being met at all levels.

Business Development:

. Implemented a local marketing plan to target potential customers with

in a set geographic area in relation to customers that met criteria

for set sale and revenue goals.

. Successfully grew existing portfolio's through cold calling and

prospecting of new retail and commercial customers, as well referral

generation through related entities.

. Maintained a strong and positive presence within the community through

chambers of commerce, business networking groups and non-profit

organizations.

Coaching and Mentoring

. Coached fellow team members at varying levels within their career to

achieve their goals and the goals set by the company.

. Preformed all aspects of front line employee management, including

hiring, firing, corrective action, positive reinforcement, and

individual action plans.

. Set daily activities and scheduling to insure proper coverage and to

insure that service requirements were being met.

EMPLOYEMENT HISTORY

2010-2010 Sales/Estimator Asphalt Driveway Company Minneapolis, MN

2008-2009 Branch Manger Spire Federal Credit Union Minneapolis, MN

2005-2008 Business Banker US Bank Eagan, MN

1997-2005 Business Banker Wells Fargo Bank Metro, MN

Branch Manager Wells Fargo Bank Bloomington, MN

Personal Banker Wells Fargo bank Bloomington, MN

1995-1997 Inventory ControlMetro Florist Supply Minneapolis, MN

1988-1997 Grower/DesignerDey Bros Greenhouse St Paul, MN

EDUCATION

Bachelor of Arts, University of St Thomas, St Paul MN

Major: Business Administration

Contact this candidate