Customer Service Manager
Resume:
BRENDA ELEY GREEN
Newport News, VA 23607
abjyt1@r.postjobfree.com
Personnel Recruiter:
I am writing to explore employment opportunities with your
organization. Enclosed is my resume for your review and consideration. As
outlined in my resume, I have a strong background in
accounting/bookkeeping, payroll experience and administrative management
working in a service/sales and corporate environment. It is my long term
career goal to focus on an opportunity which will allow me to further
enhance and utilize my organizational skill in a traditional office
environment. I am confident that my particular combination of
accounting, personnel manager and payroll experience combined with my
product knowledge and customer service abilities has prepared me for a
successful administrative career. My experience includes running overall
operations, auditing, accounting, collections, interviewing/hiring
personnel, budget implementation, merchandising, cost control, semi monthly
payroll in accordance with Federal and State guidelines etc. I learn
quickly and would be interested in a position at any level in your
organization. Essentially, I work very well with no direct supervision and
very much a team player. Based on my success to date, I would appreciate
the opportunity to discuss with you, in person, how my qualifications match
your upcoming needs. I am positive we will identify additional areas of
expertise which will further enhance my contribution as a valuable member
of your administrative team.
Thank you for your time and consideration. I look forward to hearing from
you soon.
Sincerely,
Brenda Eley Green
BRENDA ELEY GREEN
323 49th Street
Newport News, VA 23607
abjyt1@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Strong ability to determine daily objectives, monitor ongoing operations
and effectively utilize resources. Skills and experiences include:
-Detailed Reports/ Record Keeping -Adjust Account Refunds/Added
Billing
-Supervising Daily Operations -Assessment/Processing Percentage
rates
-Maintaining Files/Follow-up -Liaison to Suppliers/Vendors/Court
-Documents/Correspondence Preparation -Decision Making/Managing Time
-Interviewing/Hiring/Evaluation Staff -Marketing Products/Services
-Accounts Receivable/Payables - Collections & Credits/Audits
-Bookkeeping/Spreadsheets - Bank statements/Petty cash
-Payroll Processing/Benefits - Federal &State/
Deductions Withholdings
EDUCATION AND TRAINING
Prince George Community College - Largo, MD.
Accounting/Business Management
Strayer University - Washington, DC
Accounting
HIGHLIGHTS OF EXPERIENCE
Allen Management, Inc., Hampton, VA 08/07-Present
PAYROLL MANAGER (Current Position)
- Semi monthly payrolls in accordance with Federal, State guidelines.
- Managing the payroll process, establishing processes to ensure the
accuracy of the payroll
- Maintaining high-quality customer service, liaison between the property
managers
- Ensuring all employees transactions are processed along with all
corresponding payroll related
Documents including tax withholdings, benefit deductions payments to
benefit providers and
Reconciliation of payroll clearing accounts; Personnel of 280+
- Quarterly Reports; Yearend reports W-2, W-9, 1099
ACCOUNTS PAYABLE-COLLECTIONS (August 2007 to February 2008)
-Reviewing/Auditing accurately preparing invoices and finical billing
records in preparation to
payments/reimbursement to contractors and vendors for products and service
rendered.
- GL Coding of invoices: Health/food permits; Utility bills; Shipping
handling/ Sales taxes
- Cross train accounts payable associates; Assist AP associates with task,
as needed ensuring
BRENDA ELEY GREEN SECOND
PAGE
Understanding and adhere to all of the responsibilities and task of the
department.
- Represent the company in a professional manner; Abide by all policies,
rules and company
Produce, support corporate programs, goals and initiatives for 17
companies.
Instant Money Service, Hampton, VA 08/02- 05/07
REGIONAL MANAGER
-Responsible for business and professional assessment and processing of
loans in accordance with VA State regulations.
-Provide excellent customer service, having knowledge of all office
procedures and banking regulations.
-Maintain accounts for accuracy and adjust accounts through early payment,
reduced interest rates and additional billing.
-Responsible for NSF collections and the managing of those accounts, i.e.
letters, calling and correspondent.
-Accurately prepare all office reports and daily forwarding to home office,
making decision on transaction exceptions, i.e., multiple locations,
extended deposits, and multiple accounts.
Service Merchandise, Chesapeake, VA 05/96-03/02
DEPARTMENT MANAGER
-Provide excellent customer service; maintain contact with clients in order
to generate additional sales and or new business. Provide sales assistance
and handle all types of sales transactions.
-Working with outside vendors and contractors in order to acquire special
orders.
-Maintain accurate inventory control. Performed regular inspections of
merchandise, ensure sufficient inventory.
-Adhere to profit line schedule and payroll preparation.
-Assist with overall functions of the daily operations of the store,
supervising and maintain staff in multiple departments, including
warehouse, sales floor, electronics, jewelry department and cashiers.
-Accurately preparing all office reports and forwarding to home office,
i.e., daily, weekly, monthly and annually.
Radio Shack, Newport News, VA 11/95-06/96
SALES ASSOCIATE
-Provide customer service for patrons purchasing electronic parts,
components, computer, cellular phone and related accessories.
-Troubleshoot problem, performed minor repairs, checked incoming/outgoing
equipment; programmed cellular phones.
-Operated cash register to complete cash, check, credit and government
transactions;
Reconciled cash/charge transactions (daily, weekly, monthly, yearly)
.
BRENDA ELEY GREEN THRID
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Gordon's Jewelers, Newport News, VA 7/87-10/95
STORE MANAGER
-Implemented budget control and project profit line
-Provided overall management direction for 7-9 employees responsible for
marketing fine jewelry and related services. Adhered to all corporate
policies and procedures
- Interviewing, hire, training evaluations and counseling of employees.
-Merchandised jewelry including schematics, displays advertising seasonal
and regular stock for promotions/special events.
Dart Drug, Landover, MD 08/80-05/87
OPERATIONS MANAGER
-Performed as 1st Assistant Manager supervising up to 20-30 stock
clerks/cashiers; interview, hiring and training of staff.
-Handle all daily monetary transactions and bank deposits.
-Accurately prepare all office reports and forwarding to home office daily.
-Adhered to all corporate policies and procedures.
-Implemented plan-o-gram and controlled a large volume of inventory
offering thousands of products i.e., grocer-seasonal-drug products
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate