William Deynes

**** ****** **** ******

Maitland, Fl 32751

abjysw@r.postjobfree.com

786-***-****

OBJECTIVE:

To obtain a position in information technology, which will make use of my

experience, that will also encourage and allow for professional growth

within the Company.

WORK EXPERIENCE:

Network Specialist, University Of Miami, Miami FL February 2007-Present

. Assisted in troubleshooting user problems relating to Operating System

issues (Win 9x - Win 7), Network Connectivity, TCP/IP configuration,

upgrades, MS Office products and Internet connectivity.

. Performed upgrades, installation of software and drivers and essential

desktop troubleshooting.

. Deployed updates, service packs and hot fixes using Windows Update,

Automatic Updates, and Group Policies.

. Installed logical printers on a print server and preparing print

server to host clients.

. User rights and permission, disabling and enabling accounts, file and

folder permissions and configuring security templates as needed.

. Assisted with on-site visits and hardware troubleshooting and local

system upgrades.

Troubleshooting, PDA, smart phones, and Blackberries.

. Performed troubleshooting repairs in Hospital settings with Java apps

(Jackson Hospital, VA Hospital, UM Hospital, and all UM clinics.)

. Performed troubleshooting and repairs of mobile carts

. Educated doctors, students, medical staff, and administration on pc

usage.

Help Desk Analyst, ASM Research, Inc., Fairfax, VA, March 2004 - January

2007.

. Provide technical support for Medical Occupation Data System (MODS)

web applications including, but not limited to: Medpros, MODS

mainframe, AVS, Personnel Web Reporting, 91W tracking, and RIDES.

. Interact with callers to troubleshoot problems and fulfill various

needs.

. Responsible for registration of new users in all systems, including

coordination with the Access Management group at the Pentagon.

Lead Application Support Specialist, Titan Corporation, Reston, VA, August

2001 - March 2004

. Coordinated with Core Design Team (FAA), developers and project leads

to customize Open Text Livelink to fit the needs of the client (users,

groups, organizations and workspaces).

. Administered and supported activities for various web-based

applications (Open Text Livelink,

Inovie TeamCenter, Oracle Discoverer and Dekker Trakker)used to

support the FAA community that currently hosts over 1,200 users and

growing to an estimated 27,000

. Interacted daily with the applications' users to resolve all incoming

issues and inquiries, provide training on newly launched site

areas/tools, develop accommodating support documentation, facilitate

communication amongst the user community, and ensure client

satisfaction

. Performed quality assurance activities and regularly monitor site

performance resulting in weekly metric reports used by the Operations

and Implementation groups as basis for future developments

. Defined and communicated suggestions targeted at improving the online

performance/ experience to management and facilitate implementation of

the accepted recommendations

. Helped Implement newly defined processes targeted to reducing the

quantity and length of calls

Technical Specialist / Floor Coach, Fannie Mae, Herndon, VA, May 2000 -

July 2001

. Assisted MornetPlus Hotline Agents in resolving complex technical

and business issues when dealing with external Fannie Mae customers.

. Provided Second Tier technical support for the integration of 3rd

party vendors and Fannie Mae proprietary software

. Worked with embedded and SBA 3rd party applications.

. Provided training in underwriting mortgage loans using Desktop

Underwriter, Desktop Originator, Desktop Home Counselor, Reverse

Mortgage Assistance, Mortgage Links, Calyx point, Contour, Genesis

2000

. Provided support to external clients and field trainers.

. Responsible for troubleshooting remote node connections using TCP/IP

and Dial-up Networking.

. Assisted clients in installing and configuring Winsock-compatible

and web based applications.

. Proficient with ACD Phone System.

. Used Remedy as a Tracking Tool.

Network Operations Center Associate, Library of Congress, Washington, DC,

January 1998 - December 1999

. Involved with Automation Planning and Supporting of a client base of

over 2000 users. Used Remedy as a tracking tool.

. Conducted on-site installation and equipment set up.

. Performed configuration on the network of GroupWise email.

. Carried out application upgrades through the network and standalone

workstations

. Installed, configured and trained users with Applications used in

the business

EDUCATION:

Northern Virginia Community College, Miami Dade, University Of Miami

Currently working on a degree

VARIOUS SKILLS:

Bilingual (Spanish & English)

Highly knowledgeable of call center software and help desk procedures.

Proficient in Microsoft Office Products, Mac hardware and software

configurations, Windows 95 -Windows 7, Netscape, MS Internet Explorer,TCIP,

PhotoShop, Remedy Helpdesk, Magic, FannieMae Desktop

Underwriter/Originator, Cerner, Epic, Citrix, Calyx Point Loan Origination

System 5.0, Java, Genesis/Contour EPASS system, and OS/2 environments.

VMware Fusion, Parallels, Entry Cisco Router configurations, Active

directory, Stealthwatch, Ghost, ERD, Pointsec, Dameware, Compco, EPIC EMR,

Cactus, Exchange Server 07

Contact this candidate