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Customer Service Management

Location:
Kansas City, MO, 64112
Posted:
October 08, 2010

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Resume:

BENJAMIN GARY, JD

**** *** ******, ***. **** . Kansas City, MO . 64112

407-***-**** . abjysl@r.postjobfree.com

EDUCATION

Thomas M. Cooley Law School, Lansing, MI

Juris Doctorate, September 2010

. Certificate of Merit - Top Grade in Class .

Deans List

University of Central Florida, Orlando, FL

Bachelor of Science in Business Administration -

Focus in Management Information Systems, December 2002

EXPERIENCE

Michigan Millers Mutual Insurance Company

Lansing, MI Senior Inside Claims

Adjuster - Workers' Compensation October 2006

- August 2010

. Full-time management of workers' compensation claims including:

investigations, reserving, litigation management, negotiating settlements,

medical management, state filing, and training new adjusters in all aspects

of adjusting.

. Extensive experience handling claims in multiple jurisdictions.

. Frequent attendance at industry seminars and continuing education to

keep up date on changes in the law, review adjusting techniques, and

evaluate innovate tools to effectively manage claims.

Travelers Insurance Company

Southfield, MI and Orlando, FL Inside

Claims Adjuster - Workers' Compensation MI (March 2006 - October

2006) FL (February 2004 - March 2006)

. Full-time management of workers' compensation claims in multiple

jurisdictions.

. Six months experience dedicated to investigating compensability of new

claims.

. Two years experience handling lost-time claims involving complex legal

and medical issues.

The Intel Group

Orlando, FL Account

Executive

December 2002 - August 2003

. Active marketing of investigation services to adjusters, case managers,

special investigators, risk managers, and attorneys.

. Extensive travel throughout the Southeastern United States.

. Attendance at insurance seminars as exhibitor of investigative services.

Sprint LTD

Altamonte Springs, FL

Customer Service Representative

May 2000 - April 2002

. Telephonic customer service and sales to the residential telephone

market.

VOLUNTEER EXPERIENCE

Auto Body Credit Union

Lansing, MI Director

October 2009 - August 2010

. Active participation on the Board of Directors for a credit union with

assets of approximately $168 Million.

. Responsibilities include: attendance at monthly board meetings,

oversight of operations and management, discussion and voting on key

management, operational, and investment activities of the credit union.

PERSONAL

. Keep up to date on all insurance industry news including pending

legislative issues and new applicable case law.

. Comfortable working in a group or independently.

. Excellent understanding of new technology and able to adapt to various

information technology environments.



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