Customer Service Medical

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CHERYL A. GROTT

**** ******** **.

Raleigh, NC 27610

abjyrh@r.postjobfree.com

Mobile 919-***-****

Objective: Secure a rewarding career and utilize my education and experience in

Medical Assisting field.

Clinical Skills:

§ Taking medical histories

§ Preparing patients for examination

§ Performing urine dips and centifusing urine

§ Drawing blood

§ Taking electrocardiograms

§ Assisting the physicians and nurses during procedures

§ Giving subcutaneously and intramuscular injection

Administrative Skills:

§ Updating patients files in the computer

§ Printing out patient information from the computer

§ Looking up patients in the computer

Education & Certifications

Wake Technical Community College Associate Degree Medical Assisting 5/2010, RMA

Certification

2010, AMT certified

Mt. Auburn Academy Detention Officer Certification 2002

American Red Cross CPR Training

Work History:

8/06-present United Parcel Service

Unloader / Scanner

Duties: Unload the packages off each assigned trucks and scan the bar

codes on each package. Ensure that all packages are handle in a professional manner to

minimize damages. Ensure that each package is routed to the correct destination.

3/05- 3/06 PROFESSIONAL BROUDBAND INSTALLATION

Dispatcher

Duties: Responded to telephone calls by dispatched technicians and advise

of next installation. Provide excellent customer service to Time Warner’s customers.

Track service technicians using the computer and make updates on the customer’s

accounts. Ensure that each is closed-out at end of shift. Notify technicians of their

assignments for the next day.

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9/04-10/05 CLUB FIT

Receptionist

Duties: Meet and greet gym members and guests. Answered telephones,

made collection calls, issued receipts for membership payments, clean equipment,

scheduled appointments for trainers and tanning beds.

3/04-8/04 SPENCER’S GIFT

Supervisor

Duties: Performed daily operations of the store, handled financial

transactions between the store and bank, and monitored shrinkage. Received and

processed incoming shipments to the store. Provided outstanding customer service during

checkout and assisted as needed in merchandise selections.

9/03-9/04 CRABTREE VALLEY MALL

Security Officer

Duties: Provided a safe and secure environment by patrolling the mall

and surrounding business properties, dispatched security and police calls, monitored

security cameras for potential problems. Qualified in pepper spray and baton safety.

12/01-9/03 WAKE COUNTY SHERIFF DEPARTMENT

Detention Officer

Duties: Supervised and maintained control over inmates in the Wake

County jail. Enforce the rules and regulations as authorized by the State of North

Carolina. Provided medical transport as needed.

6/99-9/01 MIDWAY AIRLINES

Ramp Agent

Duties: Ensured that luggage and cargo was loaded quickly and

accurately onto and off the planes. Guide landing planes to terminal gates, provided push-

backing of planes for departing planes, and unloaded services. Exercised safety and

security on the tarmac and in the cargo bay.

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