Customer Service Assistant

Kathlene Ponzini

**** ******* ******* ****

Apartment 2B

Glen Allen, Virginia 23060

QUALIFICATIONS

I have several years of experience as a

Veterinary Assistant and in Administration. My

capabilities involve dealing with the care of

animals, working

independently, and strongly as a team. Business and

animal care is my expertise, however, I am a quick

learner and can adapt to any task provided. I am

looking forward to utilizing my skills

and talents with an agency that promotes longevity

and growth.

WORK HISTORY

10/2008- Present Server/Bartender/Expeditor- Applebee's

I dealt with customers hands on, by

taking orders, the exchange of cash, and inputting orders into the system.

Orders were handled in the restaurant,

over the phone, and personal delivery.

Although, I experienced all three, my main duties were within the

restaurant. Keeping the establishment sanitary

for employees and customers was

mandatory. Communicating with the customers about the restaurant specials

and providing them with the best service

were the highlight of my position. Within

the same agency, I have been trained as a

bartender and trained and certified as a

new hire trainer. I make drinks and make

sure that customers do not go against

company policies. I implemented the rules

and regulations for the difficult

customers, while keeping my station clean.

This job helped me to strengthen my skills

in disciplinary action and delegating work

evenly amongst employees. The transfer of

money and orders are recorded to reassure

the quality of service for the company and

the customer.

5/2007- 5/2008 Veterinary Assistant-Ambassador Animal

Hospital

I was responsible for cleaning the

animals, animal cages, surgical equipment,

floors, and bedding. I also made sure the

animals were kept clean and fed

consistently throughout the day. I

especially, had to keep track of those

animals with special diets and medical

needs. My daily log assisted me in keeping

all clinical staff abreast on any changes

in the animal's health. In addition, I

assisted technicians with surgical

procedures, laboratory testing, difficulty

with anesthesia, grooming, and euthanasia

as needed. Record keeping and updating of

files, as well as use of medical equipment

were definitely a key part of my job

description.

9/2003- 6/2004 Veterinary Assistant-Hermitage Technical

Center Of Veterinary Assistance

My job duties entailed caring for animals

and ensuring that they were in a safe environment. I perfected dealing

with the difficult and stray animals as well.

Parts of my duties were to nurse them

back to health and develop a trust relationship, while providing nurturing

in a humane manner. These

responsibilities required that I use my

customer service skills. I had to communicate effectively with the owners

and staff to keep them abreast on clinical

and health issues. I worked very well

under pressure and kept a calm and positive attitude, so that I could react

quickly under serious conditions.

EDUCATION/CERTIFICATIONS

8/2006 J. Sargeant Reynolds C.C.

Completed a course In Medical Terminology

8/2005 J.R. Tucker High School

Received a Diploma In General Studies

6/2004 Hermitage Technical Center

Veterinary Assistant Certification

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