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Customer Service Sales

Location:
Columbia, SC, 29229
Posted:
October 08, 2010

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Resume:

Nate Hughes, III *** Granbury Lane

Columbia, S.C. 29229

abjyp5@r.postjobfree.com

919-***-**** (Mobile)

803-***-**** (Home)

OBJECTIVE

To obtain a challenging position in IT Networking, Infrastructure Computer

Management, Help Desk Support, or Customer Service. Skills:

TCP/IP .v4 &

EXPERIENCE .v6

IT Assistant & Certification Trainer Remote

September 09 - Present Administration

New Horizons Computer Learning Center - Columbia, S.C.

IT Assistant MS Office

Performed in range of roles including Team Leader, Support Technician, Suite

&Project Coordinator. Windows

Provided primary support in a high-pressure production environment XP/Vista/7

managing issues to include: classroom connectivity; video conference Windows Server

and remote access; server, desktop and laptop imaging; user account and

password management; and hardware & software installation / Cisco Routing

configuration issues. & Switching

Planned and executed multi-state CAT6 Infrastructure cabling effort. Routing

Upgraded existing Ethernet switching infrastructure and implemented new Protocols

VLAN fabric into each environment. VLAN's

Responsible for maintaining and upgrading computer hardware. NAT

Certification Trainer Computer

Employed to teach week long CompTIA and Microsoft Certification Boot Hardware

Camp Courses. System Imaging

Provide instruction based upon approved CompTIA & Microsoft courseware;

Create lesson plans based on current certification requirements. Microsoft

Typical class size: 10-20 students. Virtual PC

Maintain quality of delivery as measured by student evaluations. Microsoft

Acknowledged for exceptional evaluation rankings. Virtual Server

Utilize a variety of delivery methods: On-site, Classroom, and Remote

Training technologies (Video Conference) in an effort to deliver 801.11x

effective instruction to all clientele. Wireless

Tested to insure knowledge on subject matter. Recognized for Access

exceptional exam scores. Logmein

CAT5 / CAT6

Hardware / Network Service Technician Ethernet

H&L Consulting - Cary, N.C. & Columbia, S.C. Cabling

2003 to 2009 BIOS / CMOS

Evaluated emerging industry standard products and pricing (ie. Cisco, Configuration

Dell, HP, etc.) Logmein

Provided functional and technical support, troubleshooting and e/POP

diagnosed hardware and software problems. Acronis True

Ensured the integrity of operations through excellence in customer Image

management. Altiris

Assembled Hard Drives, Motherboards, RAM, Processors, Ethernet Cables, Symantec Ghost

and Printers.

Developed and deployed customized computer images using Acronis, Network

Altiris, and Ghost. Printing (HP,

Maintained stringent quality commitments, followed procedural check Lexmark, Dell)

lists, repaired any defective components and documented results

accordingly.

Assisted in installation and configuration of Cisco wireless and wired

network infrastructure. General

Participated in the upgrade of existing CAT5/5e cable plant to meet Skills:

CAT6 compliance. Public

Assisted in the configuration and implementation of Cisco and Avaya Speaking

VOIP installations. Presentation

Recommend hardware and software solutions and upgrades. Technical

Acquired experience using Windows NT 4.0 and Active Directory/Group Instruction

Policy in Windows 2000 Server and Windows Server 2003. Customer

Manned IT call center helpdesk. Service

Assisted Sales Account Manger / Executives with pre-sales initiatives. Team

Promoted twice within the same year and assigned as team lead. Leadership

Assisted in managing ten other employees. Time

Management

Issue

EDUCATION Resolution /

New Horizons Computer Learning Centers February 09 - Present Mitigation

Columbia, South Carolina

IT focused training including computer hardware, network engineering

and security, virtualization solutions, and Microsoft Office products. Certifications

:

Achieved the following Certifications: CompTia A+ IT

CompTIA A+ 2009, Certification# comp001011002810 September, 2009 Technician

CompTIA Network+, Certification# COMP001011002810 March, 2010 CompTia

Working towards CCNA, Security+, Linux+. Network+

DeVry University October 1995

Atlanta, Georgia

Bachelor of Science, Computer Information Systems Current

GPA: 3.4 Studies:

[pic][pic] CCNA

Security +

Linux +



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