Customer Service Medical Assistant

Kathleen Dwyer

*** **** * ****** ~Benicia, CA ***10 ~ 707-***-**** ~

abjyp1@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To obtain a challenging position which allows me to utilize my education

and grow with the company

Summary of Qualifications

* Over 20 years of successful Customer Service

* Work effectively in collaboration or independently

* Outstanding organizational skills; articulate; independent thinker

* Dedicated to professionalism and highly motivated toward achieving

goals

* Exceptional ability to remain calm in stressful work environment

Skills

< Customer Service

< Medical Assistant

< Banking Experience

< Scheduling

< Medi-Soft

< Medical Terminology

< Filing/Proofreading

< Heavy Phones

< Cash Handling

Professional Skills

ma (externship)

* Roomed and exit patients

* Interviewed patients to acquire medical information, and obtained

vitals, weight and height

* Scheduled, cancelled, and confirmed patients medical appointments

* Answered telephones and faxed prescriptions for doctor's and patient's

bank teller/customer service

* Monitored monthly bank and vault audits to ensure cash balances were

correct.

* Balanced currency, coin, and checks in cash drawers at end of shift

* Provided great customer service in person and over the telephone

* Resolved customer complaints using effective communication strategies

* Cashed checks, verified deposits and entered customers transactions

accurately into computer

banquet server

* Responsible for training all new employees

* Coordinated and appointed staff to accommodate customers activities

* Set up, decorated and prepared rooms for events

* Resolved customer complaints regarding worker performance and services

rendered

Work History

MA (Externship) Northbay Medical Center Fairfield, CA

Bank Teller/Customer Service Travis Credit Union Fairfield, CA

Banquet Server Marriot Hotel Walnut Creek, CA

EDUCATION

Medical Assistant (Certificate) Hi-Tech Institute Sacramento, CA

Math & Science AA Degree Los Medanos College

Pittsburgh, CA

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