Customer Service Manager
Resume:
KEVIN PRESSNALLE
Jacksonville, Florida 32257
Cell# 904-***-****
SUMMARY: Experienced retail manager with expertise in inventory control,
Employee hiring, training, communications and promoting retail management
recognized as an individual who is highly motivated and a dedicated team player.
PROFESSIONAL EXPERIENCE
WAL-MART Jacksonville Florida 2003 - 2008
WINN-DIXIE Jacksonville Florida 2002 - 2003
BLUE BELL Creamery / Jacksonville Florida 2001 - 2001
NORTH FLORIDA PLAY GROUNDS /Jacksonville Florida 1995 - 2001
FOODLION Jacksonville Florida 1989 - 1995
HOME DEPOT Jacksonville Florida 1987 - 1989
BRAND REX Siloam Springs Arkansas 1986 - 1987
WAL-MART (2003 - 2008)
AST- Grocery Manager
Responsible for store operations
•Ensured a high level of customer service in all departments
•Developed and promoted staff.
•Hired and trained associates.
•In charge of inventory control, weekly department planning schedule and all aspects of
the Profit and Loss report.
•Oversaw quality control of products in the deli, market, produce, seafood, bakery and
grocery department.
•Host a food school on food safety, quality (times, temperatures and proper handling
procedures) and cleanliness.
Winn-Dixie (2002 - 2003)
Co-Manager
Responsible for total store operations.
•Ensured a high level of customer service in all departments
•Developed and promoted staff.
•Overseeing all office and front end operations.
•Hired and trained associates.
•In charge of inventory control, weekly department planning schedule and all aspects of
the Profit and Loss report.
•Oversaw quality control of products in the deli, market, produce, seafood, bakery and
grocery department.
Blue Bell (2001 - 2002)
Driver/ Salesman
Responsible for quality of product and customer service.
North Florida Playgrounds (1995 - 2001)
Manager of a small retail and manufacturing business
•Trained sales personal, shop workers and installers.
•Negotiated commercial bids and project plans.
•Prepared sales promotions and advertisements.
Food Lion (1989 - 1995)
Responsible for store operations.
•Ensured a high level of customer service in all departments
•Developed and promoted staff.
•Prepared weekly schedule.
•Hired and trained associates.
•In charge of inventory control, weekly department planning, schedule and all aspects of
Profit and Loss report.
•Oversaw quality control of products in the deli, market and produce department.
Home Depot ( 1987-1989)
Assistant Department Manager
•Forklift operator - unloading and loading trucks
•Ordering stock
•Inventory control
•Running a crew
•customer service
Brand Rex (1986 - 1987)
Forklift operator
•Loading and unloading trucks
•Pulling orders
•Shipping orders
•Inventory control
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