Customer Service Medical

Telana Hernandez

**** * * ***** **********, CA 916-***-**** abjyn7@r.postjobfree.com

ST

OBJECTIVE

Dedicated and service-focused administrative assistant and receptionist in search of an opening in a

professional environment where I can share my 8 years of customer service and computers skills.

Experience

Medical Assistant/Volunteer 02/2010 – Present

Sacramento County Human & Health Services Coumadin & Wellness Clinics

Interview patient’s and record medical histories. Give injections as needed. Check height, weight, blood

pressures of each patient. Educate patients on meds and treatment for at home care. Assisted physicians

with biopsies. Sterilize instruments and prepare rooms. Perform HIV/STD, lab, pregnancy and urinalysis

testing. Administer and record blood draws for INR & PT results for Coumadin medication.

Medical Scheduler

AppleOne Temp Agency, Adelberg Associates

11/2008 – 03/2009

Sacramento, CA

Scheduled medical appointments, legal depositions and referrals for four orthopedic surgeons. Checked in

and out patients. Entered confidential information into Centricity EMR software. Word processed

appointment reminders and cancellations. Faxed, emailed and posted all physicians daily agendas to staff

and technicians.

Program Secretary

Sacramento Children’s Home – Sacramento, CA

09/2006 – 09/2008

Updated Medi-Cal paper and electronic authorizations. Audited medical charts monthly. Filed staffs’ zip slips,

progress notes and medical charts. Medi-Cal billing. Assembled intake packets and charts. Recorded

employees’ monthly productivity into excel program. Revised staffs’ and clients’ demographics. Composed,

dictated, and distributed via email weekly meeting minutes.

Subpoena Clerk

Pacific Staffing Temp Agency, Kaiser Release of Information

11/2005 – 08/2006

Sacramento, CA

Obtained subpoenas and authorizations for SSI and life insurance companies to receive medical records.

Responds to inquires in person and by telephone. Processed payments for records. Verifies that EMR and

physical files are accurate. Receives, compiles and organizes patients’ confidential information. Serves the

public as a knowledgeable resource on HIPAA compliant medical record release processing, policies, and

procedures.

Receptionist 01/2002 – 07/2005

CA Dept. of Food & Agriculture, Plant Pest Diagnostics Lab – Sacramento, CA

Managed front receptionist desk and conference rooms. Answered multiple phone lines and utilized

overhead paging system. Handled customer walk-ins and questions regarding lab samples, plant pests,

exotic insects, and nematodes. Inventoried and ordered office supplies weekly. Triaged and delivered

scientific samples. Prepared incoming/outgoing mail. Participated in various agency emergency projects.

Education

Medical Assistant Certificate

Center for Employment Training – Sacramento, CA 07/2009 – 04/2010

Successfully completed 160 hours externship at Adult & Family Internal Medicine in Sacramento, CA.

Performing vital signs, EKG, urinalysis, labs, venipuncture, phlebotomy, insurance verifications, phones,

faxing prescription requests, EMR, scheduling Medical instrument sterilization, coding, scheduling, data

entry, and daily usage of Microsoft Office Suite, CPR & first aid.

Health Unit Ward Secretary

Winterstein Adult Education – Sacramento, CA 01/2005 – 08/2005

Accomplished a 4 week and 8 hour per day externship with Kaiser South Sacramento Intensive Care Unit.

Transcribing progress notes received and caring out phone orders by physicians’ or nurse managers.

Collected lab specimens. Answered patient and visitor requests, in person and by phone.

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