Catherine Cohen

**** * *** ********, ** ***** 917-***-**** abjymp@r.postjobfree.com

Customer Service Supervisor

Dedicated professional with 26 years experience in customer service.

Ability to multitask while producing high customer satisfaction and long

term client relationships. Effectively maintain department goals and

needs. Key proficiencies include:

Team Supervision Issue Resolution Customer Service

Time Management Customer Flow Product Knowledge

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Professional Experience

AFTRA Health & Retirement Funds, New York, NY 10/84-5/10

Supervisor Customer Service Department 1996-2010

. Supervised a staff of 14 on and off-site staff in a busy call

center

. Provided excellent customer service on escalated calls

. Provided counselor support

. Liaison to Union Representatives and third party vendors

. Handled company staff inquires from a staff of over 100

. Oversaw busy reception area.

. Assigned counselors to on site customers

. Handled payroll and schedule

. Maintained and ordered department supplies

Customer Service counselor 1993-1996

. Provided customer service in a busy call center.

. Assisted customers in person

. Communicated with varies departments to resolve issues

Eligibility Counselor 1986-1993

. Maintained all areas of customer data.

. COBRA specialist

Receptionist 10/84-86

Radio TV Reports, New York, NY 10/82-

09/84

Research analyst

Researched client requests regarding media documents.

Education

Kingsborough Community College Brooklyn, NY

Beach Channel High School Rockaway

Beach, NY

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