Customer Service Representative

*** ***** **** *********, **

14616585-***-****(abjymo@r.postjobfree.com

Nichole L. Bush

Objective

To obtain a position whereby I can use my experience for growth of an

organization and to have an opportunity to grow within the

organization.

Experience

2/2008-8/2009 Verizon Wireless Rochester, NY

Senior Customer Service Representative

Handle a high volume of inbound calls that includes in-depth customer

relation's research, billing inquires, name changes, and price plan

changes.

Proactively assist in increasingly subscriber base loyalty by

demonstrating proficiency with all inquiry types that will deliver

exceptional customer service within the areas of FCR and Quality

Assurance.

Provide unlimited support to internal customers via voice and limited

data call type. In addition, perform Tier One troubleshooting

measures.

8/2006-2/2008 Verizon Wireless Rochester, NY

Customer Service Representative

Handle a high volume of customer service calls.

Assess the customer's needs and suggest alternative products and

services to the customers' satisfaction.

Prioritize and organize daily follow-ups to ensure timely resolution.

3/2005-8/2006 Panzari's Italian Bistro Rochester, NY

Waitress

Provide dining service for patrons at fine dining restaurant.

Perform food preparation duties such as prepared salads, appetizers,

and cold dishes, portioning desserts, and brewing coffee.

Wrote patrons food orders on order slips, memorized orders, and

entered orders into the computer for transmittal to kitchen staff.

5/2004-8/2006 Payless Shoe Source Webster, NY

Sales Representative

Provide prompt and friendly customer service.

Operate cash register system correctly and efficiently.

Maintain general store standards of cleanliness.

EDUCATION

8/2009-8/2010 BOCES Nursing School Newark, NY

Licensed Practicing Nurse

1/2004-6/2007 Monroe Community

College Rochester, NY

References

References are available on request.

Contact this candidate