Customer Service Medical

Kevin O Reid

Address: *** ****** ****** ********, *.Y. 11206

Telephone: 347-***-****

Email:abjym5@r.postjobfree.com

Qualifications

Exceptional Customer service skills with a reputation of surpassing goals and expectations. A culturally

competent leader with management experience. Proven to provide exceptional leadership to motivate

employees and enhance critical business functions.

Employment

Styfort Corporation, Brooklyn, NY 2005

Present

Event Coordinator

Experienced in marketing, customer relationship development, office support, class instruction and

training.

Assess teamwork, flexibility, adaptability, coordinating skills and common values and goals of

potential company clientele.

Communicate regularly with client management to address ongoing strategies and concerns.

Attend team meetings and produce and forward minutes to all members peers and subordinates..

Client relationship development, customer complaint management, problem resolutions, billing, retail

service and sales.

Callen Lorde Community Health Center, New York, NY 2003 2006

Administrative Supervisor for Medical Administration /Medical Referrals

Supervised the entire medical administrative department, overseeing all administrative employees,

hired and trained all on site employees and order supplies or entire department

Responsible for communicating patient care satisfaction to several health care providers.

Counsel employees on defining career and work related goals and objectives.

Formulate, write, and implement new employee orientation manuals.

Train, supervise and evaluate staff and coach improvement management skills.

Accountable for patient services incentive planning. Processed weekly payroll and time sheets, served

as key liaison between patients and health care providers and process insurance referrals.

Education

Long Island University, Brooklyn NY 2007 present

Marketing Communications Major (Dean’s List)

Brook Army Medical Center and Schools, Fort Sam Houston, TX 1999/2001

Ophthalmic Technician

Verified patient information by interviewing patient; recording medical history; confirming

purpose of visit.

Checked patients' vision, performed visual fields, auto refractions, lensometry, OCT's and

fundus photographs and assisted in surgical procedures.

Counseled patients by transmitting physician's orders, use of drops, contact lenses, drugs, and

questions about surgery.

Maintained safe, secure, and healthy work environment by establishing and following

standards and procedures; complying with legal regulations.

Kept supplies ready by inventorying stock; placing orders; verifying receipt.

Computer

Proficient computer skills (Excel, Word, Power Point, Outlook, Photoshop) on both Mac and PC. Presentation expertise.

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