Customer Service Sales

Marie Grow

*** ***** ***** . *****, ** ***** . 610-***-**** . *****.****@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong

organizational skills, educational background and ability to work well

with people.

SUMMARY

. Well rounded, organized and motivated in executing objectives and

goals.

. Strong interpersonal skills with the ability to quickly adapt to

new experiences and technology.

. Proficient with many forms of computer software including Microsoft

Office.

EDUCATION

Associate's Degree of Science in Biology, May 2008

Delaware County Community College, Downingtown, PA.

Graduated with a GPA of 3.7 on a 4.0 scale.

EXPERIENCE

Window Covering Specialist, October 2009 to Present

JCPenney, Exton, PA

. As a member of the Window Sales Department, a daily schedule

consisted of assisting customers, managing files and maintaining an

outstanding customer satisfaction.

. Worked one on one with customers in order to set up custom

decorating options for their home.

. Exceeded all sales goals as a team member and have been recognized

for my dedication to outstanding service for my customers and the

company.

Account Collections Specialist, January 2009 to June 2009

Yellowbook USA, King of Prussia, PA

. Managed Business to Business collection accounts in order to

collect outstanding balances from Yellowbook customers.

. Used excellent communication skills in order to succeed at my tasks

without creating a negative image of Yellowbook.

. Performed data entry, and developed daily reports regarding paid

accounts

. Achieved above average status monthly. Standards based on number of

resolved accounts, money received, and proper handling on assigned

accounts.

Customer Service Representative, January 2008 to December 2008

Verizon Teleproducts, West Chester, PA

. Answered 80-90 inbound customer service calls per day

. Conveyed in a reassuring manner step by step instructions to

resolve issues

. Placed orders for new equipment, and helped with any tracking or

shipment issues

SKILLS

. Proficient with Windows operating systems as well as Microsoft

Office, including Microsoft certification in MS Word, Excel and

PowerPoint.

. Effective use of critical thinking to complete projects and to

solve problems that may arise.

. Able to perform day to day office management duties, including

paperwork, managing office workers, as well as being a liaison

between them and office supervisors.

. Excellent interpersonal skills with customers, vendors and

colleagues.

. Able to quickly adapt to new surroundings, tasks and especially new

technology.

. Leadership experience among peers while maintaining a certain

respect from them and supervisors.

. Able to accomplish tasks with minimal direction or supervision, yet

work equally as well in a team environment.

Contact this candidate