Whitney L. North

** **** ****** **** • Sparks, MD 21152 • 443-***-**** • abjylk@r.postjobfree.com

Senior Customer Service Specialist / Sales Support / Event Planning & Coordination

PROFESSIONAL PROFILE

Positive, energetic professional with 8 years of experience in customer service and relationship

management, sales support, and event planning. Extensive experience in day to day management of key

client relationships. Proven performer with a singular dedication to customer satisfaction and keen focus

on organizational success. Excellent interpersonal and communication skills across all levels: senior

management, associates, strategic partners, vendors and customers.

• Quotes and Product Ordering

• Shipment Tracking/Communication

• Accounts Receivable Management

• Key Metrics Analysis/Reporting

• Event Coordination/Scheduling

• Vendor Relationship Management

• Transportation & Logistics

• Premium/Promo Item Ordering

• Relationship Management

• Order Fulfillment/Processing

• Client Communications

• Order Data Submission

• CUSTOMER SERVICE SALES SUPPORT EVENT

PLANNING

WORK EXPERIENCE

Banquet Server/Concierge

Hunt Valley Golf Club Hunt Valley, MD Aug. 2010 Present

• Responsibilities include set up and take down of banquet rooms.

• Prepare food displays and stock bar and dining areas.

• Assist the Event Planning manager in carrying out the details of the events.

• Assist members with loading and unloading of personal items.

• Follow the procedures for opening and closing the club

Office Administrator

R2integrated, Baltimore, MD Nov. 2009 – July 2010

Perform key administrative, organizational and executive support duties for R2integrated, a leading

internet marketing and technology company.

• Manage the daily calendar and executive schedules for the company’s three principal owners.

• Handle all travel arrangements and accommodations for R2i employees and visiting clients.

• Organize and coordinate meeting schedules; prepare meeting materials, proof read articles,

design PowerPoint presentations, approve graphic designs for newsletters and presentation

packets.

• Perform internal corporate communications duties, including email communications and writing,

design and development of the company’s internal newsletter, the R2insider.

• Plan, organize and schedule company events, including holiday parties and office functions.

• Perform financial and accounting support tasks as needed, including monthly distribution of

invoices, bank deposits, etc.

Sales Support Representative

VSS Inc., Baltimore, MD Oct. 2006 – Dec.

2008

Sales support representative for VSS, a leading solutions technology provider, one of IBM’s top Premier

Business Partners, and a Microsoft Certified Partner.

• Provided mission critical sales support for three Sales Executives, including serving as primary

support for the 3rd top sales performer in the organization. Delivered quick turnaround product

quotes, submitted request for special pricing, ordering and tracking to provide optimum customer

service.

Whitney L. North • 443-***-**** • abjylk@r.postjobfree.com

Page 2 of 2

Generated monthly product sales reports for IBM reps. Created internal sales summary reports to

communicate bottom line revenue, client activity, and other vital data.

• Plan and attended visits to customer sites, up sell services such as maintenance packages,

software upgrades and backup systems.

• Secured nearly $4 million in past due Accounts Receivable in 8 month span to support key

corporate initiative. Received numerous commendations from sales and senior management.

• Served as primary customer contact for several major VSS clients, including Mt. Sinai Hospital,

Perdue Farms, Legg Mason, Chevy Chase Bank, McCormick, and T. Rowe Price. Integral in

maintaining and managing day to day customer relationships.

• Extensive knowledge of IBM business and technology solutions, including IBM Systems i and x,

BladeCenter, TotalStorage/SVC, Lotus, etc.

Senior Customer Service Representative

Hirsch Financial Services, Cockeysville, MD Mar. 2003 – Oct. 2006

• Key responsibilities included supervising delinquent accounts, assisted department managers

with customer issue resolution, logged all customer calls in the CRM, served as a problem solver

for customers with claim issues, received calls from brokers on customer/provider issues,

assisted processors with adjudicating/processing medical claims, mailed out COBRA letters,

complied with HIPPA laws, entered data from medical claims into data base, administered benefit

meetings and met daily deadlines.

• Front office duties included answering a busy switchboard, answering questions and transferring

calls to appropriate parties, greeting participants, excepting walking in claims and opening and

distributing mail.

• Served as Department Lead of Customer Service department with 3 direct reports.

Billing Administrator

Home Paramount Pest Control Baltimore, MD Sept 2001 – Feb. 2003

• Responsibilities included scheduling customers for appointments, prepared servicemen’s routes,

handled customer concerns, entered new customers into the data base and answered a busy

phones system.

• Mailed out statements and monthly billing, made daily bank deposits, prepared commission and

branch reports for management.

OTHER EXPERIENCE

Co Founder/Owner

Maryland Marketing & Promotions, Baltimore, MD June 2004 – Dec. 2008

Co founder of a successful marketing and promotions company that provided professional talent and

spokesmodels for local and regional events.

• Hired, trained and managed a roster of 15 spokesmodels.

• Major clients included Heineken, Corona, Maryland Lottery, Red Bull, and Clean Cities.

• Responsible for all scheduling, event planning, and coordination with client representatives and

venue/event staff, organized off and on site events, car washes, bull an oyster roasts, celebrity

golf outings and charity events.

• Brainstormed and developed creative marketing ideas to support each event, including contests,

games and trivia.

• Responsible for all client billing, business development and new customer acquisition.

PROGRAMS AND SKILLS

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• QuickBooks

• Salesforce

• Lotus Notes

• Vmware

Contact this candidate