Technician Sales

Gene Baker

*** ******* ***** **** ***-***-

****

Hazel Green, Al. 35750

*************@*****.***

Objective: I am seeking a technicalsupport/field engineer/junior

administrator position where I am able to utilize the skillset I have and

further my training and education in my chosen field.

Qualification Summary: I have over 17 years of technical support

experience, and I have over 16 years of management and leadership

experience.

Areas of expertise Electro / Mechanical:

Electronic Troubleshooting Cable pulling Analog / Digital

circuits

Electrical Safety Hand tools Mechanical systems

trouble shooting

Areas of expertise computer skills: Software & Hardware:

System buildup / setup A+ Certification TCP/IP Network

Administration

Windows 9X, 00, NT, XP MS DOS HEAT Ticketing System Maintenance

CISCO Switches, Routers Internet Proficient MS Office Suite DHCP

Citrix ICA Neighborhood Active Directory Remedy SQL

Database

Spare/Replacement Equipment GHOST imaging Lotus Notes

HP Printers (Installation & Troubleshooting) MS Exchange Server

VPN

Network Setup & Troubleshooting (wire/wireless) NT Server SMS

Dell Certification ID # 191262, includes Dimension, Optiplex, Poweredge

Servers, Laser Printers

HP Certified technician for LJ1150, 1300, P2015, 4200/4300 series

Lexmark Certified for T640, T642, T644, E450DN, C762, E460

Lenovo certified for Laptop and Desktop field service.

HP APS-Desktop, Workstation and Laptop Certified

Experience: June 2007 to present

Field Service Technician

CompuCom Systems Inc., Dallas, Tx.

Supervisor: Randy Farley

. Primary work: Field Service Tech for Wachovia Bank

. Assist with installation, set-up and maintenance of desktops, laptops,

and printers

. Dell desktop, laptop, printer certified

. HP desktop, laptop certified

. IBM Laptop, server, printer certified

. HP APS-LaserJet certified

. Lexmark printer certified

. Troubleshoot a wide range of issues from network connectivity to

simple mouse/keyboard swapouts.

. Backup, restore and configure users PC's after hardware or software

issues, using Ghost software and over 100 different software overlays,

depending on the department

. Lead area tech for nationwide desktop refresh project

. Lead technician for Wachovia to Wells Fargo Southeast area conversion

project

May 2006 to May 2007

Desktop Support Supervisor

Goodman Manufacturing, Fayetteville, TN

Supervisor: Treavor Quinn

. Primary work: Onsite technician on full range of network, desktop,

laptop and printer systems

. Assisted with installation, set-up and maintenance of Panasonic

security camera system.

. In charge of all desktop support techs

. Administered ticket queue in Magic ticket-tracking software.

. Pulled, terminated, and installed network drops

. Developed and implemented Ghost software usage at the facility to

support users data integrity

March 2005 to May 2006

Technical Support Analyst

HCR ManorCare (Contract Assignment), Madison, AL

Supervisor: Joe Stanley

. Primary work: Incoming call analyst, troubleshooting customer issues

and answering questions.

. Promoted from Level 1 Analyst to Level 3 Enterprise Domain

Administrator within a month of start date.

. Became part of a three man team, specializing in promoting/demoting

servers/domain controllers/global catalog servers in Active Directory.

. Became part of a four man team, specializing in support for the

company's new web-based financial and record systems.

November 2003 to February 2005

Help Desk Associate

Honda Manufacturing (Contract Assignment), Bessemer, AL

Supervisor: Pam Colburn

. Primary work: Incoming call analyst, troubleshooting customer issues

and answering questions.

. Assist with installation, set-up and maintenance of desktops, laptops,

and printers

. Dell desktop, laptop, printer certified

. Assisted with setup and installation of network backbone and computer

system in newly built "Honda Pilot" plant located at the site

November 2001 to November 2003

Store Manager

Radio Shack, Birmingham, AL

. Primary work: Management of $500,000 per year retail location.

. Oversaw all employee training, hiring, scheduling, operational issues

(including, but not limited to: ordering/receiving stock, customer

complaints)

. Store posted a consecutive sales gain for 6 months straight during

tenure.

. While under my management, the location was a constant leader in

wireless phone and accessory sales.

January 2001 to June 2001

Technical Support Analyst

Verizon Wireless (Contract Assignment), Dallas, TX

. Primary work: Incoming call analyst, troubleshooting customer issues

and questions.

September 1997 to January 2000

Lead Technician

Warrantech, Inc, Euless, TX

. Primary work: Customer escalations, inbound call analyst, resolved

customer and service center conflicts

Education:

1997 UpReach Computer Training, Lewisville, TX

Training:

All aspects of PC configuration and repair including repair and

configuration of motherboards, hard drives, floppy drives, modems, sound

cards, memory chips, video cards and monitors.

1997-1999 Masters Institute SanJose, Ca

Associate of Applied Science, Systems Administrator specialization

GPA 2.96

Leadership:

Managed junior personnel in daily work, sales and customer

satisfaction. In current position with CompuCom consistently seek lead role

in projects or finding better ways to accomplish tasks.

Electronics troubleshooting:

Adept in troubleshooting electronic systems, down to board and or

component level. Knowledge of electronic command, control and data systems.

Proficient in using an array of electronic test equipment, schematics and

blueprints as needed to accomplish any given task.

References:

Provided upon request.

Contact this candidate