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Customer Service Manager

Location:
Hillsdale, MI, 49271
Posted:
October 08, 2010

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Resume:

MARY MCOSCAR

PO Box **, Pittsford, MI, *****

517-***-****

abjykt@r.postjobfree.com

Objective

To obtain a position that utilizes my technical skills in the networking

field as well as my interpersonal and organizational skills. Seeking

employment to grow technically, professionally, and personally.

Application Experience

. Operating systems and environments: Windows XP, Windows Vista,

Windows 7, Windows Server 2003 and 2008, Cisco CLI, Active Directory,

Group Policy Objects, Virtual PC, VMware,. Familiar with SNORT, LINUX,

and Ubuntu operating systems

. Network Protocols: TCP/IP, DNS, DHCP, FTP, NAT,OSPF, RIP, RIP

v2, EIGRP, PPTP, L2TP, IPSec, Ethernet

Practical Experience

. Superior skills in communication and customer service

. Set-up, installation, and configuration of various Windows

operating systems

. Troubleshooting and repair of hardware, software, and network

issues

. Set-up and deployment of autounattend for a Windows 7

Installation

. Set-up of Windows 7 image deployment from a server

. Set-up of a WSUS Server

. Set-up of ISA and RRAS servers

. Extensive experience loading multiple operating systems

. Excellent skills at IP subnetting

Education, Training, and Certifications

. 2010 Jackson Community College

o Associates in Applied Science - Network Specialist

~Recipient of the 2010 Fran Krauss Scholar Award

~Graduated with high honors

~GPA 3.8

. 2010 Mid-West Collegiate Cyber Defense Competition

. 2010 MI Collegiate Cyber Defense Competition - Second Place

. 2009 Comp-Tia A+ IT Technician

Continued...

Work Experience

Hutchinson FTS, Inc September 1998 - June 2008

Office / Production

Office experience

. Assisted engineering staff in CAD design, Process Prints, and

Inspection Reports

. Entry and deletion of entries in the AS400

. Tape backups for network drive

. Designed and implemented visual work instructions for each

machine

. Provided courteous service to internal and external customers

. Provided support to all of the upper level management as needed

o Completed special projects as assigned

o Managed multiple tasks where all had a deadline and were

completed on time

Production experience

. Ran production on a variety of machines including: helium

testers, crimpers, CNC benders, robotic benders, end formers, and

braze tables

. Responsibilities included inspection of parts to ensure the

customer received quality materials

Managerial experience

. 3 years as a crew leader, 1 year as an assistant manager, 1

year as a manager

o Responsibilities included

? Excellence in customer service

? Inventory control by doing micro-inventories every

day

? Ordering the correct items to supply in the store

? Selecting employees that would enhance the team and

serve the customer

? Extensive customer service training

Extra Curricular Activities:

. Member of Phi Theta Kappa International Honors Society

. VP of Leadership - Lenawee Campus - Phi Theta Kappa Honors

Society

. Jackson Community College Advisory Board for the Network

Specialist Program

. Volunteer with Boys and Girls Club of America



Contact this candidate