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Customer Service Years Experience

Location:
Blue Springs, MO, 64015
Posted:
October 08, 2010

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Resume:

Sheila R. Potts RT (R)

*** ** **** ** *******

Blue Springs, MO 64015

816-***-****

abjyjt@r.postjobfree.com

CAREER SUMMARY

Two years experience as a registered radiology technologist/clinical assistant in an extremely fast paced occupational health/urgent care

facility. Over 25 years experience in administration, public relations, and customer service. My six years of military experience in

personnel and administration taught me the value of leadership, attention to detail, and importance of prioritizing. I was routinely placed

in positions that required high levels of responsibility. As a flight attendant for seven years, I earned a sound reputation in dealing with

the public and became an effective and creative problem solver while working in a very dynamic environment. I am proficient and

comfortable working with numerous computer programs. Outstanding organizational skills and results oriented.

PROFESSIONAL EXPERIENCE

OHS Compcare & Adult Quick Care, Independence MO 2008 - Present

RADIOLOGY TECHNOLOGIST/CLINICAL ASSISTANT

• Routinely perform, develop, and copy film/screen x-rays using mathematical fractions and percentages.

• Conduct Federal and Non-Federal drug screen urinalysis, audiometric testing, DOT and Non-DOT physicals, as well as electro-

cardiogram and spirometry exams.

• Provide first aid, emergency triage, and phlebotomy services.

• Responsible for taking vital signs and patient medical history as well as assisting physicians with additional patient care.

• Experienced with occupational medicine and urgent care patient admissions.

• Proficient with various computer software to include PACS, spreadsheet, and word processing.

• Responsible for releasing medical records to third party requestors.

• Knowledgeable of workers compensation and occupational health policies and procedures.

Dwight D. Eisenhower VAMC, Leavenworth, KS 6 Months (2008)

STUDENT RADIOLOGIC TECHNOLOGIST

• Exam preparation and cleanup, Procedure explanation, Patient monitoring, Patient transportation, Trauma, Surgery, C-Arm, Portable

radiography, Barium Studies, Fluoroscopic, Problem solving, Excellent communication skills

• CR and PACS experienced

Wright Memorial Hospital, Trenton, MO 6 Months (2007)

STUDENT RADIOLOGIC TECHNOLOGIST

• Exam preparation and cleanup, Procedure explanation, Patient monitoring, Patient transportation, Trauma, Surgery, C-Arm, Portable

radiography, Barium Studies, Fluoroscopic, Problem solving, EKG, Excellent communication skills

• CR and PACS experienced

Colorado Technical University, Kansas City, MO 2006-2008

STUDENT

ASSOCIATES OF APPLIED SCIENCE, RADIOLOGY TECHNOLOGY

PRESIDENT’S HONOR ROLL, DEAN’S LIST, MAGNA CUM LAUDE

American Airlines, Chicago, IL 1998-2005

FLIGHT ATTENDANT

• Responsible for public relations and quality of service for all passengers during flights.

• Qualified and directed safety procedures on over seven different aircraft types. Certified in CPR and First Aid.

• Led and organized crew members during daily flight operations.

Pagemart, San Antonio, TX 1994-1998

CUSTOMER SERVICE REPRESENTATIVE

• Responsible for public relations and quality of customer service calls.

• Organized and coordinated all new accounts, billing, and troubleshooting of customer related problems.

United States Air Force, Goodfellow AFB, TX 1989-1994

PERSONNEL SPECIALIST

• Coordinated and established procedures for the administration, communications, and information flow of numerous

personnel issues for the Base Personnel Office.

• Provided technical advice and guidance to squadron commanders concerning administration and personnel functional areas.

• Directed, organized, and responsible for accuracy reporting of enlisted and officer personnel records.

• Analyzed gathered data and developed internal control procedures that streamlined daily administrative and operational practices.

EDUCATION & PROFESSIONAL DEVELOPMENT

Indiana State License 2009-present

Kansas State License 2009-present

CPR/BLS Certified 2007-present

ARRT Member 2008-present

Colorado Technical University 2006-2008

Missouri Western State University 2005-2006

Metropolitan Community College 2003-2004

American Airlines Flight Attendant Training 1998

Personnel Specialist Technical Training School 1989



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