ALEXIS JONES

**** *. *********** **, *** *** 501-***-****

Little Rock, AR 72211 abjygy@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, educational background,

and ability to work well with people.

EDUCATION

Bachelor of Arts in Criminal Justice 3.6 GPA

University of Arkansas Little Rock Little Rock, AR

•Minor: Psychology, Gender Studies

•Currently Enrolled in A+ certification

GENERAL/TECHNICAL SKILLS

MS Office, Type 67wpm, Excellent Customer Service (Call Center/Retail Experience)

Effective Communication, Interpersonal Skills, Attention to Detail and Multi-tasking, proficient in

Using scanners, printers, fax press machines, Lotus Instant Messenger, Outlook systems. Excel spread sheet,

Strong knowledge of encryption, VPNs,Proxy, firewalls, wireless security, and other

network equipment and protocols.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield 2010- Current

*Working member insurance inquires, Billing questions, answering multi-line calls,

* Able to use the AMISYS system, AHIN systems

*Customer Service skills, Technical service skills,

*Working with Providers to ensure the member responsibility and payment information

VERIZON WIRELESS 2007-2010

Little Rock Wireless Network Support Team Analyst - Little Rock, AR

•The ability to work in a team environment, working knowledge of the various billing systems handled within

the department.

•Assisting general/business customer's with single/multi-line accounts. Assisting those customer's with

they're business plans

•Dialogue with customer's through the Verizon Chat system regarding technical and online account

issues/concerns.

*Ranked in the top 5% in NRB tickets resolved, for our department.

*Working under supervisors and Leadings trending telecommunication errors

* Troubleshoot customer’s services that include: wireless voice, wireless Internet,

software applications,

* Provide technical expertise in testing and supporting of the wireless network and

resolve customer issues with Alltel My Account, and remotely assist customers with

internet problems.

* Troubleshoot problems and outages involving the network, device hardware, software,

and act as a liaison between network engineers across the United States and our

customers

* Able to work under a online Chat system

* Taken 911 Calls routed to department

Alltel Wireless 2006-2007

Customer Service/Technical Representative Little Rock, AR

•Working in a team environment, working knowledge of the various billing systems handled within the

department

•Handle customer calls in a high quality manner in a fast paced inbound call center environment.

•The ability to analyze and resolve problems and effectively communicate with managers as well as

customers.

*Knowledgeable in Motorola systems, Nortel systems,

KOHL'S DEPARTMENT STORE February 2003-June 2006

Sales Associate Little Rock, AR

•Greeting and offering assistance to customers as needed.

•Assist in the execution of merchandising and operational functions to Company Standards within sales floor

areas as assigned.

Contact this candidate