Customer Service Administrative Assistant

LaTonia D. Valentine

*** ***** ********* ********* * Memphis, TN 38104 901-***-**** or (901)

***-****

**************@*****.***

Objective: To obtain a long-term position using my current skills and

abilities to become a valuable asset to the company with which I

am employed.

Profile: Team Player Good communicator and listener Detail

oriented Quick Learner

Skills: Microsoft Word 2003 Microsoft Publisher 2003

Typing 50 wpm

Microsoft Excel 2003 Microsoft Outlook 2003 Email

Microsoft PowerPoint 2003 Office Machinery Data Entry

Microsoft Access 2003 PBX Phone System Filing

Oracle Internet Searches Adobe

Photoshop

Nortel Phone System

Education: Memphis Works

Memphis, Tennessee

Certificate of Completion October

2002 - December 2002

Area of Concentration: Microsoft Office programs, office skills,

business etiquette, and office equipment.

The Work Place Memphis,

Tennessee

Certificate of Completion

August 2001 - September 2001

Area of Concentration: Workplace ethics, problem solving and critical

thinking, conflict resolution and personal development.

Batesville Job Corps Center

Batesville, Mississippi

Certificate of Completion / GED

October 1994 - June 1995

Area of Concentration: Office training, word processing, and office

equipment.

Experience: City of Memphis Park Services Division

Memphis, Tennessee

General Clerk A (Hired Permanently with the City of Memphis February

14, 2005) 2005 - Present

Administrative Assistant/Receptionist (Office Team)

2003 - 2005

Answering phones, maintaining spreadsheets, filing, data entry,

relieving the front desk receptionist, faxing, making copies,

prepares and types various documents including memos and

letters, opening and routing mail and packages, ordering

supplies, assisting architects and the Administrator of Planning

and Development, maintain employee personal files for the

Planning and Development department, inputting Park Services

Capital Improvement and Operating Budget information into the

City's BRASS (database) system and into Oracle, logging,

tracking and handling check requests and other financial

documents and contracts, making sure all financial documents are

routed and signed by the necessary officials, types Resolutions

and financial forms for City Council approval, making and

distributing City Council folders for the Director and Deputy

Director of Park Services, the Administrator of Planning and

Development and the Director of Recreational Services and other

duties as assigned.

Memphis Works

Memphis, Tennessee

Office Assistant

2003

Started on an internship position and was hired within first month.

Assistant to the Executive Assistant and the Special Events

Coordinator. Data entry, filing, faxing, copying, collating,

building and maintaining contact database, researching

information on the Internet, answering phones utilizing the

intercom and paging system, assisting in the completion of

events projects, customer service, employment verification,

applicant review, and other duties as assigned.

LaTonia D. Valentine

108 North Belvedere Blvd Apartment 6 Memphis, TN 38104 901-***-**** or

901-***-****

**************@*****.***

Broadway Pizza House

Memphis, Tennessee

Cashier/Server

2002

Operated cash register including end of shift balancing, inventory,

accounts payable, answered phones, and customer service.

Internal Revenue Service

Memphis, Tennessee

Data Transcriber

2001

Ensured the accurate input of taxpayer information into the computer

system and pulled files.

Long Hardware

Memphis, Tennessee

Cashier 1999

- 2000

Operated cash register, credit transactions, inventory, stocking,

accounts receivable, and customer service.

Host Marriott/ DA' Blues

Memphis, Tennessee

Cashier/Hostess/Server 1996

- 1999

Operated cash register, credit transactions, customer service,

inventory, stocking, and preparation of some food and beverage

items.

United States Army Fort Huachuca,

Arizona

Soldier

1995

Duties included security detail, janitorial duties and general office

duties such as: answered phones, faxed paper work and made

copies and other duties as assigned.

Contact this candidate