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Customer Service Medical Device

Location:
Winchester, CA, 92596
Posted:
September 20, 2010

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Resume:

ROWENA MITCHELL

***** ****** ***. . ********** . ** 92596

Cellular 951-***-**** . abjyes@r.postjobfree.com

Objective

To utilize my 17 yrs experience within cGMP regulated Medical Device

Manufacturing and Quality Systems.

Qualification Highlights

. 1yr of training in classes with Frank Ritenours Photography.

. Attended classes and training called Snap Shots to Art.

. Provided first class customer service to all spa guess.

. 17 years medical device manufacturing experience. Managed all aspects

of production, assembly, and packaging processes. Identified

production problems and resolved them in a speedy and satisfactory

manner.

. Implemented process improvement initiatives, problem-solving

methodologies, and statistical process control. Coordinated online

inspection and testing.

. Served as liaison with manufacturing engineering, and maintenance

department to ensure compliance with procedures. Supported R&D

projects, new product development, and process improvements.

. Trained all production operators to JIT philosophy to increase daily

throughput and reduce scrap.

. Created lean manufacturing through elimination of waste and unneeded

materials, reducing material variance by 20%.

Experience

R & P Photography Winchester, Ca.

Photographer 2009-2010

. Self Employed

. Creating memories for people by taking their photos.

. Using Studio Cloud program for scheduling and book keeping.

Hunter Industries, San Marco, CA.

Quality Specialist (Lead), 2007- 2009

. Supervise 8 QC inspectors and set up inspection schedule.

. Perform qualification inspection on all molded components and provide

feedback to Mold Technicians.

. Provide feedback and support to 1st and 3rd shifts concerning quality

issues.

. Worked closely with engineers on process and drawing improvements.

. Trained to use all inspection tools and equipment. Optical Comparator,

Go- no go pins

. Attended weekly management meeting and updated management of all

quality issues.

Applied Medical, Rancho Santa Margarita, CA.

Manufacturing Supervisor 2006 - 2007

. Oversee all areas of production assembly, Warehouse and material

status, Data entry.

. Involved with strategic production planning, achieving targeted

production goals to meet customer's needs

. Full operating management responsibility for strategic planning

development and production management of up to two Manufacturing lines

and up to 20 employees.

. Trained to all modules of the SAP system

. Develop direct reports by securing appropriate training, applying

disciplinary action as appropriate and conduct written and verbal

performance reviews. I was responsible for issuance of labels to the

packaging process.

La Costa Resort & Spa Carlsbad, CA.

Guest Service Agent & Scheduler 2006 - 2006

. Checked guess in made sure they had the right appt. Gave guess a tour

of the spa. I gave them a locker, slippers & robe. Made sure they had

everything they needed. I checked in with the guess every so often.

Picked up around the spa area made sure there were enough towels. Then

I checked out guess when they were ready to go.

. Manage front desk and scheduling appointments.

Guidant Corporation, Temecula, Ca

Manufacturing Asst. Supervisor, 1998 - 2005

. Trained to SAP system

. Performed on line audits at all processes, utilizing the following

tools. Calipers, Micrometer, Go-No Go gauges, Instron tensile test and

rate of rupture test tank.

. Created a training matrix to assure each process had 4 operators

crossed trained to each manufacturing process. Trained from start of

manufacturing to the final packaging process.

. Communicated on daily basis with all levels of Management &

Engineering.

. Worked with supervisor on all personnel issues, supervised up to 35-40

operators.

. Set goals for the line daily & made adjustments to personnel to

achieve our goal.

. Balance the line for consistent flow of product.

. Reviewed lot history record documents for errors and missing

information prior to releasing product.

. Tracked attendance for all personnel on a daily basis.

Manufacturing Assembler, 1990 - 1998

. I'm trained to 12 different catheter products and certified to 90% of

the manufacturing processes.

. Experience with micrometers, snap gauges, microscope, calipers,

Instron,

Skills

. Fast Learner

. Excellent leadership skills

. 9yrs. in Leadership experience within the Manufacturing department.

. 1yr. 3 months in Leadership experience within the Quality department.

. Detailed understanding of regulatory environment such as FDA, QSR and

ISO

. Experience in Microsoft Word, Excel, and SAP system.



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