Customer Service Manager
Resume:
Ramiro Leos
Ridgefield, WA 98642
abjyd7@r.postjobfree.com
Objective: Warehouse Worker
• Available and willing to work any shift or schedule as per assigned.
• Ability to produce high quality products according to the production schedule and instructions.
• Ability to stand/walk for extended periods of time and perform repetitive duties.
• Ability to work well under pressure.
• Experience in working in a warehouse setting.
• Ability to utilize multitasking skills.
Languages:
Fluent in Spanish
Work Experience:
Forest River Inc. January 2009 to August 2010
Mill/Cab Saw Operator
Operate saw to cut parts for trailer cabinets and other jobs as assigned and work on production line .
Medallion Custom Cabinetry April 2005 to November 2008
Operate veneer sander; Holzma 22 and 33; Edge bander machine; CNC machines; panel line; nailer
machine; saws and equipment in the Mill room; produce a good quality product; forklift driver/loading
and unloading material; maintain a clean and safe work environment.
Salem Hospital November 2007 to June 2008
Human Resources Support Staff/Education and Training
Manage and assist staff and public enrolling in training and education classes, data entry, creating reports,
compose letters and correspondence, provide customer service, assist in gathering information to provide
referrals to community, answer telephones and keep confidential staff information
USF Holland November 2004 to March 2005
Customer Service Representative
Understand the various information technology functions regarding tracing, rate quotes, appointment
management and freight bill entry so that the right function is selected to most expeditiously and
effectively resolve customer inquiries or problems. A working knowledge of freight movement process
and the processes that document the movement of freight such as the dock, city and linehaul operations,
freight bill entry and manifesting.Effectively manage time so that promises made to customers, both
external and internal, regarding return phone calls and follow-up are met. Perform related office support
tasks as required. Listen attentively to the customer. Paraphrase the customers request or problem to
acknowledge the request or problem is understood. Describe to the customer the steps that will be taken
to respond to the inquiry or resolve the problem. Respond to the customer requests or problems with
empathy and a sense of urgency. Communicate customer needs, comments, complaints and opportunities
to supervisors and/or account executives. Controlling: Monitor reports and forms for indicators of
potential problems.
State of Oregon/Department of Human Services June 2003 to November 2003
HHS2 Oregon Health Plan Eligibility Worker/Bilingual
Process Oregon Health Plan applications to determine client eligibility; performed high volume of data
entry; documented applications on the T.R.A.C.S. system for record keeping and audits; composed
written and computerized correspondence for clients to interpret and explain regulations, policies, and
benefits of the Oregon Health Plan to English/Spanish speaking clients; analyzed and maintained highly
confidential client information. Use basic math skills; use computer skills; communicate daily with
manager on workload.
Boise Cascade Corporation June 1992 to September 2003
Maintenance
Prepared and cleaned equipment and machinery; assist millwrights with maintenance repairs as per
assigned; operate forklifts and tractors; responsible for weekend security.
Central School District 13J March 2000 to March 2003
Office Manager/Principal’s Secretary
Responsible for substitute management and using the sub-finder system; track staff and personnel
attendance; schedule conferences/ workshops; perform bookkeeping: accounts payable; accounts
receivable; deposit checks; reconciliation of bank statements. Manage budget spending of school
accounts. Shipping and receiving; payment of invoices; responsible for composing correspondence/
letters, manage records; data entry; filing; preparing class load reports; maintaining confidentiality of
student and staff files; maintain office equipment and service contracts; reorder supplies; organize a clean
and safe work environment; apply bilingual skills to interpret and greet students, parents, staff and
provide excellent customer service; train and supervise student aides.
Americold Logistics September 1999 to March 2000
Warehousemen/forklift driver
I was responsible for loading/unloading freight trucks and storing product in warehouse; prepared and
inspected product for distribution; prepared and processed documentation for shipping/receiving orders,
picked orders for distribution; operate forklift; maintained a clean and safe work environment.
State Farm Insurance Companies April 1990 to December 1999
Sr. Accounting Bookkeeper
Responsible for accounts payable; accounts receivable; journal entries; reconciliation of bank statements;
Processed a high volume of customer policy payments; maintained the confidentiality of customer
personal information; balanced bank deposits; Processed returned checks, drafts, claim collection memos;
processed microfilm for documentation for record keeping; Performed monthly and yearly audits of
department accounts; use basic math skills; use computer skills; working together with co-workers to
accomplish work together; communicate with supervisor and co-workers; prepare financial reports;
follow standard operating procedures.
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