Customer Service Manager
Resume:
Lisa Arnold
Hallsville, MO *****
******@*****.***
Objective
Resume for Employment
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Skills
• Customer Service Skills
• Communication Skills
• Able to balance multiple task
May 2009
• Bachelors of Science in Criminal Justice
Education
Columbia College-Columbia
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• University of Missouri
December 2004
• Bachelors of Arts in Anthropology
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• St. Charles Community College
May 2002
• Associate of Arts
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January 2009– May 2009
• Become familiar with the operations of the facility
•Learn how to
Reality House handle
different residents problems with the facility or with each other
Internships
Lisa Arnold
• Learn how to do drug testing
• Approve or deny visitors for residents
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January 2008– May 2008
• Learned the procedures of the jail
Boone County Sheriff’s Department
• Experienced the job of a detective and assisted in investigations
• Participated in the operations of the front office
July 2006– August 2006
• Analyzed illegal substances and pharmaceuticals
St. Charles County Sheriff’s Department
• Performed Blood Alcohol Content samples
• Organized Evidence
• Learned proper procedures on recording results
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September 2008– Present
• Answer general questions about parking on the campus via email, telephone, or walk ins
Experience
University of Missouri
(Student Parking Coordinator)
• Answer questions regarding ticket violations
• Issue temporary parking permits to visitors, faculty/staff and students
• Issue permanent parking permits to students prior to each semester
• Ensuring charges and payments are accurate
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July 2008– September 2008
• Grade the written portion of state standardized test such as the MAPP test
SOS Temporary Staffing
(Reader/Scorer) & (Parking and Transportation Services)
• Prepare student parking permits for the Parking and Transportation Services at the University of Missouri
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March 2008– June 2008
• Assist customers in finding movies that suit their interest
Movie Gallery
(Senior Customer Service Associate)
• Ensure that customers are happy with their rentals
• Promptly check in movies and place them back on the shelves
• Responsible for counting all cash drawers at the end of the day and making deposits
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September 2004– February 2008
• Interview potential employees
Wal-Mart
(Customer Service Manager)
• Ensure customer satisfaction
Lisa Arnold
• Supervise and assist cashiers, service desk and layaway associates
• Help associates improve on their weaknesses and continue to show their strengths
• Responsible for giving out loans to associates operating a register and making change
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October 2002– September 2004
• Greeted customers with a warm friendly smile
Red Lobster
(Hostess)
• Directed customers to a comfortable seating area
• Answered general questions from customers over the phone and while visiting
• Ensured the customers enjoyed the experience and wanted to return
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