Customer Service Representative

Kimberly Elizabeth Davis

**** ******** ****** #** *******, VA 23518

Phone: 757-***-**** **********************@*****.***

OBJECTIVE: To use my skills and experience to gain employment as an office

professional with the opportunity to advance.

RELEVANT SKILLS AND EXPERIENCE

. Accomplished office professional with five years of diverse

business experience

. Strong communication and customer service skills

. Organized and detail-oriented

. Completes tasks in a timely manner

. Proficient in Microsoft Word and Excel (2003 and 2007)

. Ability to type 60 WPM

. Spanish as a second language

WORK EXPERIENCE

Dillard's Inc., Norfolk, VA October 2008/December 2009

Men's Department Sales Associate

. Assisted patrons with finding the correct size, color and style of

clothing that best fits their unique situation.

. Opened credit accounts and accepted cash/card payments for goods

purchased

. Maintained responsibility for accurate count of cash drawers during

business hours and at closing

. Cleaning and straightening area when necessary

Maxim Healthcare Solutions, Ventura, CA March 2007/February 2008

Ventura County Medical Center

Medical Records - ROI Specialist

. Prepared, updated, maintained, and filed patient records in compliance

with HIPAA regulations

. Communicated with healthcare professionals and other privileged

persons to dispense patient information

. Maintained accuracy when sending the correct information through

computer and gray mail

Molden Construction Co., Brooklyn, NY January 2004/November 2005

Receptionist/Cashier

. Filed invoices and accepted payments

. Communicated with clients to schedule appointments

. Maintained material in inventory and tracked orders

. Arranged travel for work sites and booked any necessary vehicles

. Managed the phone and in/outgoing messages

DNG Cosmetics, Inc., Brooklyn, NY April 2001/October 2003

Customer Service Representative

. Managed phone orders and communicated through the necessary channels

. Maintained accurate details in data entry

. Built relationships with customers to insure satisfaction

. Managed inventory

. Booked delivery services for orders

EDUCATION AND TRAINING

Hostos Community College, Bronx NY August

2001/May 2003

Associate of Science (Business Administration/Accounting)

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