Customer Service Administrative Assistant

Janet Holland **** N. American Street Philadelphia,

PA 19120

Day: 215-***-**** Email:

***********@******.***

OBJECT IVE: Seeing a challenging entry level position within Clerical and the

Hospitality Industry where my education, experience, skills and t raining will be utilized.

EXPER IENCE:

02/08-09/09 S tep by Step, Inc K ing of Prussia, PA

Residential Program Worker/Home Health Aide

Assisted individuals with activities with daily living in a group home

Provided for each resident of personal hygiene, socializing, self-help,

daily living needs.

Transportation, cooking, shopping, housekeeping, and behavior

modification plans

Kept accurate daily records regarding care provided, incident reports,

behavioral

Information, as well as progress of each individual

Administered medication and kept medication log for each individual

10/07-01/08 Saint Vincent De Paul Philadelphia, PA

O ffice Clerk

General office functions such as filing, copying, faxing, and typing

Answered phones, ordered supplies

Worked on M icrosoft Word and Excel spreadsheets

03/07/-09/07 Diversified Distribution Odenton, MD

D ata Ent ry Operator/Packer

Responsible for imputing i tem numbers on each order

Scanned each i tem and packed each order to be shipped out by UPS

Created labels

01/05-02/07 The Carney Group Agency/Prudential Insurance Co. Blue Bell, PA

D ata Ent ry Operator

Open and sort mail

Verify all demographic information on claims, such as death claims,

L ife insurance, and medical claims

Make correction on claims

Make and shipped off polices to client by UPS

Created UPS labels.

Research over the In ternet for correct addresses of companies and

clients.

E DUCAT ION:

03/10-07/10 Philadelphia OIC Opportunities Inn The Hospitality Training Institute

F ront Office Operations

Received instructions in AYS (At Your Service), reservations, guest registration and proper

telephone techniques with an emphasis on guest satisfactions. Overview of sales

Accountant, food and beverage operations as they relate to the Front Office t raining in

p roblem solving, time management, interpersonal skills and job specific academic classes

as they pertain to Hospitality Industry

L ife Skills

Maintaining good attendance, punctuality and dependability. Developed skills in

customer service, attitude, positive guest relations, and teamwork. Reviewed personal

g rooming, work ethics, conflict resolution, and cultural diversity.

2010 OIC Philadelphia, PA

Certificate, Certification: Managing F ront Office Operations

2005 Citton Institute Plymouth Meeting,

PA

Diploma: Medical Administrative Assistant

2002 Metropolitan Career Center. Strive Program Philadelphia, PA

Certificate: Office Procedure

M icrosoft Word & Power Point

1985 American Business Institute Philadelphia, PA

Certificate: Data Ent ry Operator

1979 Simon Gratz H igh School Philadelphia, Pa

H igh School Diploma

REFERENCE: Available Upon Request

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